But that's not the thing. BT made a specific promise about the functionality, and then didn't follow through. Well, no, we're only renting the product. Remember not so long ago when you paid $40-50 and got tech support for maybe a couple of years until the next major version released? Software companies aren't moving to a subscription model for the benefit of users. The periodic subscription payments are just an ehanced revenue stream. Now they get paid more for providing that support whether people use ir or not. Then the added bonus of not having to come up with a major revision too soon (or at all.) Look at Adobe CC. They realized they couldn't think of much more in the way of new features to justify anyone upgrading on a regular basis anymore. So they went rental with everything in order to keep making money. So no, it's not disingenuous. You can pay for Dropbox on a subscription and get off-site hosting of your files in addition to syncing them across your own hardware, in addition to support. Trying to get people to pay in that same sort of subscription model while actually providing less then even what was provided before is just being greedy.