Helen

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Posts posted by Helen

  1. Dear community,

    Sync 2.6.1.1319 release is now available. It's available via "Check now" (manual update) and is pushed to autoupdate. Also, you can get it via direct links below or from resilio.com site.

    Direct Download Links:

    Here are what's new and change log.

  2. Try these two things:
    1) to update, just download exe file form our site and manually replace it in C:\Users\ghost\AppData\Roaming\Resilio Sync, name the downloaded file Resilio Sync.exe. 
    2) if that will be interrupted by open handles, unregister dlls from %appdata% and from C:\ProgramData\Resilio Sync with regsvr32 -i <file.dll> . After that try update.

    We'll see to change installation path. 

  3. it's pretty much ok that it takes a while: sync needs to be notified about the file, index it, re-check the file against other peers so as to verify what exactly needs to be synced and then sync it. IT may take a while depending on 1) moment when notification arrives, 2) speed of reading from disk and size of file 3) number of other peers and the depth of folder tree. 

    To manually start the process, if you have Selective Sync ON, tap on the file. If you have it OFF, try restarting Sync. 

  4. Linking works correctly and allowing linking more that two or three devices. Again, please just take the M-key from one device and paste it to Sync on others. You just select a so-called master device and link other to it, not vice versa. 

    Please contact support with exact steps that you do and a few screenshots. 
     

  5. Crate identity on each device (or whatever setup you have now). Select the device to which you want to link others. Let it be device A. there go to Identity -> Link device. 
    Copy the M-key and send it to other devices B, C, D..... There paste the M-key into 'Manual connection'. they will all link to A.

    If among B, C, D, E.... you have a mobile, then on A device show the QR code and scan it with a mobile device. It will link to A and others. 

    This is how it works

  6. Do you mean that your devices are not connected to the internet? Then disable trackers so that Sync doesn't attempt to connect to trackers and thus does not give the error. 

    12 hours ago, badzi0r said:

    Sometimes there is a connection sometimes not, between NAS and other computers or phones in LAN.

    Is there anything scpecific about the setup when peers are connected to each other and when they are not? When usually they are disconnected? Any details about be nice. 

  7. Thank you for your investigation and for sharing the results with others. let me add a few comments. Renaming and moving a file, as was mentioned on the forum, is actually deleting and recreating this file . Thus if a peer is in Selective Sync mode, it will put the old file to Archive, but it won't re-download the recreated file until instructed to. Thus, if you rename file on remote peer, the Selective Sync'ed peer will end up with a placeholder. 

    What you have in red:
    1) Original file deleted. It makes a erroneos 'replica' of the renamed placeholder file. The original file is LOST! - cannot reproduce this. If you rename a placeholder, other peers in Full Sync just rename the file and it remains in the folder. 

    2) Original file deleted. It makes a erroneos 'PH replica file' of the renamed placeholder file. The original file is LOST! - it's not lost, it's in .sync/Archive. See the comment about deleting/recreating the file. 

    3) The original file is DELETED! A useless placeholder is created in the destiny folder. - same as 2), it's not deleted, it's in Archive. 

    Same applies for "Erase File and make a renamed PH" .
    And here comes warning - if this peer is the only one who had file, it won't be able to re-download it from anyone.

    That's how Selective Sync works. I'm not saying it's ideal behavior, we'll see to change it, but do not promise it'll be done in the near future. 

  8. Was anything changed between 'it worked' and 'it does not work', apart from Sync update to 2.6.0? 
    that low speed may indicate that the files themselves juts cannot be synced, and the cause may be in the phone (it cannot write files) or source peers (they cannot read files). So to get your case investigated individually, send debug logs to support. Else, see the troubleshooting guides:  https://help.resilio.com/hc/en-us/categories/200410985-Errors-Troubleshooting

     

  9. Sync takes local time and converts it to UTC taking  computer's timezone into account. So if time and time zone are set correctly on a computer, peers even on different continents will have same UTC time in the end. Sync allows up to 10 minutes of time difference between peers, and it knows about this time diff when comparing files

    See this post 

     

     

    Sync takes unix timestmaps, see above, to compare time. 

  10. On 9/1/2018 at 7:31 PM, hungarianhc said:

    Question. I'm using the linux deb repository. It's still showing 2.5.13. Is that right as of now? Will the update be pushed soon? Or do I have some other issue?

    Right, Sync was not yet pushed to autoupdate. You can install deb  manually (download from here)  or just replace the rslsync binary (download from the topic). 

    13 hours ago, Magnetic_dud said:

    wait, so the problem is NOT fixed? The one you linked is a temporary fix. You can't pretend that all the users in the world change their system settings just to match your app

    that was Fall Creators feature to re-open the app that was opened when shutting PC down. 

  11. double click on the subfolder, or right click and select "Sync to this device", it will be synced (provided that there are other peers from which your PC can download the subfolder) and then you'll see its content. See this topic, seems related 

    forum.resilio.com/topic/43509-selective-sync-placeholders-for-subfilestructure-after-deleting-folder

     

  12. 22 hours ago, shai said:

    files don't get deleted on the Android SD card, but they do not exist in the Sync app folder and they do register as being removed when I look at the log.

    what file manager you use to check that files aren't removed from SD card? Once they're removed from Sync UI, then Sync processed removal and these shall be removed from device. Don't get me wrong, but are you use you check the correct path on SD card - same as Sync share points to in its preferences? 

  13. thank you, got it. It may happen for the following reasons:
    new files are located in deeply nested subfolders on the phone. 
    speed fo reading from SD card is slow and files are big, it takes a while to index them
    speed of writing to disk on NAS is slow (what exactly "synced after ~2 minutes." means - file detected by sync on phone, or file appear on NAS?) 
    slow upload speed. 

  14. I'm not 100% sure how autocad works exactly, but yes, it copies an open file into a temp file and then deletes the temp copy. Better contact support with debug logs from all peers and exact file names for them to trace it all down and see what exactly happens there.

    You can also restore files from .sync/Archive directory, unless you disabled archive option.