Helen

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Posts posted by Helen

  1. your support ticket was also replied. Copy-pasting reply here 
     

    Quote

    hat's partly correct -  DEVICE that will generate the code will be the SOURCE and the device that will COPY the code is the DESTINATION. 
    Let's see it on a few examples:
    1) you add folder to Sync on PC, open its QR code and scan the code by the phone. Phone gets the access encoded in QR (read-write, read-only or owner)
    2) you add folder to Sync on phone, get the key or link and send it to PC, enter that key/link to Sync on PC and PC gets the access encoded (same as above)
    3) you add backup folder to Sync on phone and send key\link to PC. PC gets read-only access (that's how backup works). Perhaps, backup is what you're seeking for.

    I said "partly correct" because if a device has Read-only (RO) access to a share it still can generate a link/key/QR code and share it further, but those will only bear Read-only access. I mean even though this device generated the cone, it cannot be the source as it has RO access itself. In Advanced folders only Owner can share the folder further with others. 

    Hope this clarifies things for you and will help you to set up your shares. 

     

  2. IIRC, someone reported a similar problem - make sure that there's no security s/w or malware that might be locking the current exe, which prevents replacing it with new one, on Windows 10. Also, as update is working, watch %tmp% dir - the new exe is downloaded there before installing (but it's not named Resilio Exe, it gets a randomized name.

    As for 'cannot get list of trackers" - restart Sync. If the problem remains, check this guide 

     

     

     

  3. It's normal that .!sync appear in .sync - these are files which are being synced right now. But it's not normal that they stuck - it means that files cannot be synced for a reason. You might want to contact support with more info about the encrypted device and debug logs from it. 
    If it's an RPi or alike, you might have encountered this problem: 
    forum.resilio.com/topic/42604-solved-sync-high-cpu-large-logs-constant-indexing

  4. Valentin,

    I'm not sure I understand - you say you removed the card, and then disconnected the folder and created new one - where is it located now? 

    What exactly "Sync now" you press? what folder you sync? please give more details about your setup. A few screenshots would help a lot.

    Sync detects new files in two ways: file system notification and when doing periodic rescan of folder. Rescan takes place every 10 minutes by default or at Sync restart. Try restarting Sync.