Helen
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Posts posted by Helen
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Try again, working. Also, you can download the license from "Purchase confirmation" mail - file's attached there.
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1 hour ago, PinkPanther said:
In this case, the deleted photo is synced (from a backup server) or not synced (because deleted from mobile) to the "new" desktop?
will be synced from server provided the file is not changed there in any way
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yes it is
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this is a serious issue and needs investigation. Could you please send the debug logs from both - Android and NAS (instruction), and mention the filenames. No need to reproduce (bu if you have a recent reproduction captured by the log, that would help a lot).
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yes, i know that 3 is file not found. If it refers to \.sync\Streams it's totally OK, you don't have it. No, it's not a leftover from BTSync.
Sync syncs files' alt streams and xattrs. If operating system does not support these, they are stored in \.sync\Streams. So if operating system supports these or there are no streams/xattrs on your files, you won't have \.sync\Streams.
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he spinning icon means that there are some files stuck syncing and Sync is trying to finish syncing. Try these suggestions or contact support with debug logs:
https://help.resilio.com/hc/en-us/articles/205450355-My-files-don-t-syncYou can open peer list and see sync queue there.
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Please see here: https://help.resilio.com/hc/en-us/articles/205450355-My-files-don-t-sync Yours might be any of the mentioned reasons. Else, please submit logs to support for analysis.
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This is already fixed. Fix will be included into 2.6 version.
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Since this is all p2p, better upgrade all peers to same version. Cannot guarantee that 2.3 and 2.5 will work - way too distanced Sync versions.
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You cannot. "Service files missing" error means that Sync does not associate the share with directory on the drive. Fixing it requires re-pointing the share to the directory. Sync creates new database and needs to re-index all the files.
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obviously it's beyond Sync. There's definitely something wrong with volume/raid configuration.
There's also nothing critical in the logs you've sent. You might want to debug this with Synology or remount your filesystem. -
On 2/23/2018 at 3:29 PM, Timbo said:
The sync.log is filled with unable to move "file" to trash, error 5.
Error 5 is Window's "Access denied" error https://msdn.microsoft.com/en-us/library/windows/desktop/ms681382(v=vs.85).aspx SO check file's/ folder's permissions and .sync/Archive directory permissions
Don't know what error 3 refers to though.
In such cases better contact support with debug logs. Or at least run though the most common reasons : https://help.resilio.com/hc/en-us/articles/205450355-My-files-don-t-sync
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all, the whole usr/local/resiliosync/ folder. everything you have inside it
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same time, date and timezone?
Search for "more that 600 allowed, aborting" or something like this, in the logs (provided debug logging is on) and you will see time difference. -
either disable Selective Sync on phone, or delete the file from within Sync app.
Again: if Selective Sync is enabled and you delete the file from the folder (using a file manager), it's converted to a placeholder (this is how Selective Sync works). To propagate deletion to other peers you need to delete the placeholder itself.
On the phone placeholders do not appear in file managers (to ease load on the device) so to propagate deletion to other peers delete the placeholder from the app.
On desktops placeholders do appear in a file manager, thus you can either delete this or use "Remove from all devices" context menu. -
You can restore them from Archive : https://help.resilio.com/hc/en-us/articles/204754239-Using-Archive-for-file-versioning-and-restoring-deleted-files-
Apparently, folder tree on C was newer than that on B and A, so deletion propagated. To get more details, please give more details - sync version, file names and debug logs to support.
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interesting, sync is not that privileged in the system so as to be able to crash DSM, especially on a new powerful NAS.
After the recent test: /usr/local/resiliosync/ - what you have there? Send its content to tech support.
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2 hours ago, Palthron said:
My volume stays crashed.
ok. and if you reinstall dsm - it reboots all right until you install Sync. Then the problem reappears. right?
I\m just trying to sort this out. -
16 hours ago, Palthron said:
The NAS log says : Service [Windows file service] failed to start. Please contact Synology support for assistance.
you know it's not Sync service, right? Just to confirm - when you completely remove Sync from NAS and reboot it, no problem appears, correct?
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On your NAS check folder /usr/local/resiliosync/ - what you have there? Send its content to tech support.
After that delete everything from /usr/local/resiliosync/
attached are the binary and config file from the spk package.put binary to /usr/local/resiliosync/bin , config - to /usr/local/resiliosync/var and run manually:
./rslsync --config /usr/local/resiliosync/var/sync.confSee what error you'll get. You'll need ssh to your NAS.
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14 hours ago, Megalith said:
This isn't working for me, even after a restart
Did you send the log files to support? what's the ticked #?
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Did you see "Failed to write attributes for file " the logs?
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can you please check if this case applies to you you as well? You might want to look at debug logs from Pi or send them to support.
[Solved] Pro license on Android
in Sync Troubleshooting
Posted
There's no need to apply license to a mobile device - they already have all Pro features. You can keep the separate identity for Android and not apply license there.