Helen

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Posts posted by Helen

  1. Latest Desktop Build 2.7.0

    in Sync General Discussion

    Posted

    6 hours ago, isaacl said:

    Having the same issues as everyone else with Windows Server (use it for storage and syncing of mine and my family's personal files), I have the Pro license and even upgraded to the family Pro license since I was happy and wanted to support development, is there anything we can do?

    I'm sorry, but wasn't this question resolved for you in support Ticket #113245 on may 13th? 

    @Andy+ please contact support or DM me with some details about your usecase on servers. I'll see what we can do for you here. Thanks.

  7. Latest Desktop Build 2.7.0

    in Sync General Discussion

    Posted

    Family is not supported as well, as it's still Home Pro license - Sync Home Pro for Family.  I'll check what I can do for you here, i'll get back in a while. 
     

    On 5/10/2020 at 11:15 AM, Andy+ said:

    doe you have any news about the Android APP is currently still v2.6.3 and also would be v2.7.0 with some bug fixes?

    It'll be out soon, but not rolled to large % of updates. I can send you the link when it's out, ok? 

  8. Latest Desktop Build 2.7.0

    in Sync General Discussion

    Posted

    Thank you all for welcoming the new release :) Let me put my 2 cents like in old good times. 

    On 5/8/2020 at 5:27 PM, laurin1 said:

    On 2 machines, the network service install (upgrade from 2.6.3) just exits, no error, no nothing.

    No repro in the lab. Will you please send any debugs to support and tell us what these two machines are? Thanks. 
     

    On 5/8/2020 at 8:52 PM, eltopo said:

    "The local share will only be connected to one peer - self and will only pull data from it."

    Does this mean this is one-way sync? in other words, can I assume that changes in "Local Folder" will NOT be sync'ed back to "Connected Sync Folder"?

    Good point. It will actually if you choose RW for local folder as Andy+  correctly noticed. . The point is that the local folder will download from and upload to only its local 'parent' and its other local 'siblings', not from other remote peers in the mesh.  Local folders don't have connection to remote peers.  I'll update the wording in KB. 

     

    9 hours ago, Miyo said:

    After the update Sync crashes on startup without a message and creates a dump.

    I see the support ticket from you - does it happen on that Win10? Please also collect sumps per this guide and attach to your ticket 

    and disregarding the line in log  - are you saying that port mapping still does not work for you unless to you it manually? 

  9. Latest Desktop Build 2.7.0

    in Sync General Discussion

    Posted

    Dear community,

    Sync version 2.7.0.1366 is released and goes with the following new features:

    - sync two and more folders on same computer;
    - set a custom name for a sync share; 
    - manual folder rescan ;
    - and many core fixes and improvements.

    This version available via "Check now" (manual update) and by direct download links below or from resilio.com site. It was not pushed to autoupdate. 

    Full change log can be found here.

    Direct Download Links:

  13. Change location of Sync folder - Windows

    in Sync Troubleshooting

    Posted

    1. try closing WinExplorer and moving it through command prompt 
    2. check with ProcMon utility what other process is using the folder. See if it shows you something. Use Filters there 
    3. Sync does follow the share's move, but only within one drive. that's basically all about moving shared on Windows and Mac. Move is not supported for Linux - Sync won't follow it 

    On 3/14/2020 at 5:17 PM, RottenRonnie said:

    I considered removing the file folder locally but Resilio Sync warned me that it would reach out to my server, the Raspberry Pi and delete it there as well as all the connected devices. ???

    that's expected if these two devices are linked with one identity through 'My devices' 
     

  15. Sync on iOS takes too much space

    in Sync Troubleshooting

    Posted

    iPhone or iPad show that Sync takes a lot of space. Browsing through the app does not confirm that  - the synced files take far less space than reported. 

     

    Solution: 
    go to Sync settings - > Support -> Contact support. *INSTEAD OF* email address type SNC.DBG.STORAGE (all caps), other fields leave untouched, tap on 'envelope' icon. You shall get a new pop up with Sync's storage folder . Browse through folders, especially Storage/.syncservice directory and "Files Storage Provider" . If it's "Files Storage Provider" that takes the space, you may delete the shares from Files Storage Provider - tap on 'i' -> remove. 

  18. Latest Desktop Build 2.6.4

    in Sync General Discussion

    Posted

    Dear community,

    Sync 2.6.4.1344 is hot-fix patched release. Fix included:

    Fixed security issue in the Sync WebUI. The credit for reporting this issue goes to Frantisek Uhrecky (fruh)

    It's available via "Check now" (manual update) and by direct download links below or from resilio.com site. It was not pushed to autoupdate. contains 

    Direct Download Links:

  21. Latest Desktop Build 2.6.3

    in Sync General Discussion

    Posted

    Dear community,

    Sync 2.6.3.1340 release is now available. It's available via "Check now" (manual update) and by direct download links below or from resilio.com site. It was not pushed to autoupdate.

    Direct Download Links:

    Here are what's new and change log.

  23. Latest Desktop Build 2.6.2

    in Sync General Discussion

    Posted

    Dear community,

    Sync 2.6.2.1330 release is now available. It's available via "Check now" (manual update) and by direct download links below or from resilio.com site. It was not pushed to autoupdate.

    Direct Download Links:

    Here are what's new and change log.