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Gane O'dwyer
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Posts
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Posts posted by Gane O'dwyer
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@luckman212 Please do contact support team and they will help you in the issue resolving.
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@jkis This is a know issue. We do plan to improve it.
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Yes, it was fixed in 2.6.1 app version.
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@Fabniam We recieved your request in our system. Let's discuss it there.
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@knnknn Please do contact support and attach logs from 2 peers.
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Did you upgrade the app from BitTorrent to Resilio Sync?
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Try to disable the antivirus apps and repeat again the app updating.
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You are welcome!
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You can do it via 'contact support' option in the app settings.
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@dpdpdp Our team found the cause of such app behaviour. Contact support team and they will send you a relevant build with fix. Thank you.
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@rimanek of course Sync 2.6.0.1317 contains many improvements but I can't tell you if it is the most stable version as not so many customers have installed it yet or simply we didn't get too many reports about any bugs. So it means that 2.6.0 can be used by you.
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Just update our public key using command:
wget -qO - https://linux-packages.resilio.com/resilio-sync/key.asc | sudo apt-key add -
after use command:
sudo apt-get updateSync saves all system data in the storage folder of the app but the app itself doesn't have a create backup option.
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@BSW200 The problems not on the Sync side. Check if the KB4345459 installed on your device.
https://www.ghacks.net/2018/07/17/microsoft-fixes-july-2018-updates-for-windows-7-windows-8-1-and-server/ -
The license could be downloaded from the license management console and use that license for the activation copy/paste it's content.
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Sync Home can be applied on the any OS but only Sync Business has some restrictions.
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On Windows simply double click on the downloaded license key, or right click and pick to "Open with Resilio Sync". Another way is to open Sync UI, go to Menu -> Licenses -> Apply new key, pick the downloaded license key.
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@rimanek Sync 2.6 has important improvements but better ask support team how is stable new released version.
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@luckman212 You can use contact support form in the app so you can agree to attach logs.
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@BensTech Contact support and attach logs from 2 peers.
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@luckman212 You can send any details to support team.
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Server OS - any Windows Server and Linux with non-arm CPU (NAS also count) requires a server addon.
QuoteAlso I must be missing something, I've read the forums and it seems that the ResilioSync Business product won't install/license on a server. So that means I have to buy the additional "Server Support" addon?
Sync based on per user model. So if you have a single license but 2 devices it means that you can link them under common identity but if you do not need it use another license seat.
QuoteDoes 1 seat = 1 user and so covers 2 devices (As per main website page) Or does 1 seat = 1 device and I need 2? In Which case how do I buy the product that gives me 2 devices per user?
If any questions occur please contact support team.
Files delete from PC didn't delete on phone's SD card
in Sync Troubleshooting
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What is the app version on Android, the folder permissions of that folder on the desktop side? I am100% sure that it is a custom backup folder created on the Android and added with read only permissions on the desktop side. Anyway need to know all details.