aaronliao Posted September 4, 2014 Report Share Posted September 4, 2014 Yes, the title is supposed to be slightly comedic, but believe it or not, I've gotten at least a few emails that read just like the title and this question also comes up fairly often on this forum, so I'm going to sticky this one for future reference. I personally read, approve and process every API key request that comes in via the Sync Developer website. I like to tell folks that it may take ~72 hours for their key to arrive, but please allow +/- 72 hours if you request a key on a US holiday, on a weekend, etc. "But it has been 72 hours + 73 hours and I STILL haven't received my key!!! What gives?! Are you ignoring me?" Absolutely not Here are a few things that might help. First, your API key email will come from "no-reply@bittorrent.com" - I feel almost patronising saying this, but please check your junk folder for the API key. Next, we use Mailchimp to send out the automated API Key Welcome emails. Mailchimp does not allow role-based emails. More info on that here: http://kb.mailchimp.com/lists/growth/limits-on-role-based-addresses "OK, I've checked my junk folder and I'm not using a role-based email and I still have received my key - it has been 245838975398745 hours since I requested it. What now?" At this point, it makes perfect sense to shoot me an email to ask what's going on I'm aaron [at] bittorrent [dot] com. Hope this helps!aaron Quote Link to comment Share on other sites More sharing options...
delegatevoid Posted September 12, 2014 Report Share Posted September 12, 2014 Epic Quote Link to comment Share on other sites More sharing options...
thejae Posted November 21, 2014 Report Share Posted November 21, 2014 I requested an API key 1 month ago and I haven't received it. zOMG! Has my request been denied? I even described the amazing things we are doing with Btsync here http://forum.bittorrent.com/topic/32216-geo-load-balancing-data-replication-alternative/ Quote Link to comment Share on other sites More sharing options...
GreatMarko Posted November 21, 2014 Report Share Posted November 21, 2014 I requested an API key 1 month ago and I haven't received it. zOMG! Has my request been denied? Have you emailed Aaron to chase it up, as outlined in his first post? Quote Link to comment Share on other sites More sharing options...
aaronliao Posted November 21, 2014 Author Report Share Posted November 21, 2014 Have you emailed Aaron to chase it up, as outlined in his first post? I requested an API key 1 month ago and I haven't received it. zOMG! Has my request been denied? I even described the amazing things we are doing with Btsync here http://forum.bittorrent.com/topic/32216-geo-load-balancing-data-replication-alternative/ send me a PM or email with your requesting email address thejae. thanks! aaron Quote Link to comment Share on other sites More sharing options...
Kosinsoft Posted April 16, 2016 Report Share Posted April 16, 2016 I've been waiting for the API kety too. just 2 hours ago. ; ) Quote Link to comment Share on other sites More sharing options...
RomanZ Posted April 18, 2016 Report Share Posted April 18, 2016 @Kosinsoft Let me know via PM if mail does not come in closest 70 hours. Quote Link to comment Share on other sites More sharing options...
Kosinsoft Posted April 19, 2016 Report Share Posted April 19, 2016 They haven't give me the key. because my reason is not good enough to use the API. so sad.. 22 hours ago, RomanZ said: @Kosinsoft Let me know via PM if mail does not come in closest 70 hours. Quote Link to comment Share on other sites More sharing options...
RomanZ Posted April 19, 2016 Report Share Posted April 19, 2016 @Kosinsoft I suggest double-checking your e-mail, your request was approved AFAIK. Quote Link to comment Share on other sites More sharing options...
Kosinsoft Posted April 19, 2016 Report Share Posted April 19, 2016 1 hour ago, RomanZ said: @Kosinsoft I suggest double-checking your e-mail, your request was approved AFAIK. Thank you! I've got it already. Quote Link to comment Share on other sites More sharing options...
ads_green Posted June 7, 2016 Report Share Posted June 7, 2016 I requested and received confirmation of acceptance to the API program. However - we have received several emails saying "Your api key is below" and the section that I believe is to contain the is completely blank. It's not an HTML error or hidden text - the information is simply not there. Received Mon 23/05/2016 Welcome to the Sync API. Thank you for applying for a Sync API Key. Below is your 12-month free Evaluation Key. This key can be used to assess the Sync platform and get a head start on building your solution. Please note that the API calls for this free Evaluation Key are limited by the Sync license you have installed: free clients only support free features and Pro clients will support all calls. Also this email received Mon 30/05/2016: Connect with the Sync API community. Now that you have an Evaluation Key for the Sync API, why not connect with our engineers and other developers in the Sync developer forums? Ask questions. Share ideas. Interact with our engineers.Click Here to visit the Sync developers forum.Reminder: Below is your Evaluation Key to assess the features of the API or to get an early start on your application. This Evaluation Key is valid for twelve (12) months, and will need to be converted to a Licensed Key by contacting our sales team. If you’re ready to start working with the API, get started by following the link below, and thanks again for joining our community. Get Started Quote Link to comment Share on other sites More sharing options...
RomanZ Posted June 7, 2016 Report Share Posted June 7, 2016 @ads_green Should be some bug in our scripts. I apologize for inconvenience! We'll send you key shortly. Please PM me with the e-mail you used to apply for API key. Quote Link to comment Share on other sites More sharing options...
graffaelli Posted August 11, 2016 Report Share Posted August 11, 2016 I submitted an API request a few days ago and have not yet received any word on my submission. Can someone give me an update? Quote Link to comment Share on other sites More sharing options...
RomanZ Posted August 12, 2016 Report Share Posted August 12, 2016 @graffaelli I'll check it with our busiuness dept and let you know. Quote Link to comment Share on other sites More sharing options...
p@t0r Posted October 8, 2016 Report Share Posted October 8, 2016 Oh. Emm. Gee. It's been 134 hours since I requested a key, and my follow up email was bounced!!!11!1! Quote Link to comment Share on other sites More sharing options...
GreatMarko Posted October 9, 2016 Report Share Posted October 9, 2016 @p@t0r This initial post in this thread was made back when Sync was developed by BitTorrent Inc, hence the @bittorrent.com email addresses. However, Sync is now developed by a separate company, Resilio Inc. Have you tried applying for an API key via the following link: https://www.resilio.com/api/request-form/ ? Quote Link to comment Share on other sites More sharing options...
RomanZ Posted October 10, 2016 Report Share Posted October 10, 2016 @p@t0r How did you apply? Could you please share the link and / or confirmation e-mail? (you can send it to me to PM) Quote Link to comment Share on other sites More sharing options...
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