RomanZ Posted June 5, 2015 Report Share Posted June 5, 2015 Dear community, there are 3 primary sources to help resolve your Sync issues: Help Center A vast collection of articles about Sync, its internals, and what is more important - how to troubleshoot it. As Sync constantly improves, we update the Help Center so it will reflect the latest Sync features and ways to deal with issues. Sync Community and this particular subforum, dedicated to troubleshooting. Our forum community is very helpful in advising on issue resolution, and it's quite likely that your issue may have already been addressed - so be sure to use the search function to find answers to your issues. Support engineers also frequent the forum to answer questions and provide guidance, though if you want to turn to support directly - Sync Tech Support is available only for Resilio Sync v2, both via web form and directly from within the application. Not available for Resilio Sync v3. Support team's response time depends on amount of support requests currently in the queue, though we do our best to response your questions and issues promptly. When you are contacting Support, please follow next steps: 1. Describe your issue and environment you run. Screenshots and videos are very welcomed as they significantly simplify understanding of your issue by support engineers. 2. In majority of cases we'll need your debug logs. So if you collect them in advance - it can speed up issue analysis and resolution. 3. Follow further Support instructions. Quote Link to comment Share on other sites More sharing options...
adriannla Posted November 16, 2016 Report Share Posted November 16, 2016 Seems this needs updating. Quote Link to comment Share on other sites More sharing options...
GreatMarko Posted November 16, 2016 Report Share Posted November 16, 2016 Thanks, @adriannla a couple of outdated links in the original topic have now been updated. Quote Link to comment Share on other sites More sharing options...
ilyas Posted June 21, 2017 Report Share Posted June 21, 2017 Do you plan to create a Telegram chat for Sync? Quote Link to comment Share on other sites More sharing options...
Makser Posted November 21, 2017 Report Share Posted November 21, 2017 This problem has been solved right now ? Quote Link to comment Share on other sites More sharing options...
Rinse Posted February 6, 2020 Report Share Posted February 6, 2020 The link to the Sync Tech Support Web form does not work anymore. Where can i upload my crash dump? I have trouble starting my Sync Pro since a few days Quote Link to comment Share on other sites More sharing options...
Daria Posted February 7, 2020 Report Share Posted February 7, 2020 @Rinse Thank you for pointing this out! This has been corrected. Please, use it to submit a ticket and attach crash dumps. Quote Link to comment Share on other sites More sharing options...
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