cyberto Posted January 25, 2016 Report Share Posted January 25, 2016 Since I applied the 2.3 update, Sync is slowly eating all my RAM until it crashes.I can provide Logs on request Quote Link to comment Share on other sites More sharing options...
Remirus Posted January 25, 2016 Report Share Posted January 25, 2016 cyberto,please contact us via this form and we'll send you the link to upload logs.However before you collect logs, could you clarify what OS do you have and if it is Linux, do you have symlinks in your folders? Quote Link to comment Share on other sites More sharing options...
cyberto Posted January 26, 2016 Author Report Share Posted January 26, 2016 Yes sure Windows 10 without symlinks. Worked perfectly on BTSync Verisons < 2.3 Quote Link to comment Share on other sites More sharing options...
Remirus Posted January 26, 2016 Report Share Posted January 26, 2016 cyberto, thank you for clarification. Then we need logs from you and you can also collect sample process. To do that open task manager, right-click on the BitTorrent Sync process and select "Create dump file". After it will be completed you will see where the file is located. Quote Link to comment Share on other sites More sharing options...
cyberto Posted January 26, 2016 Author Report Share Posted January 26, 2016 I'm unable to upload a file to your fancy report form... I have uploaded the logs to my server and sent you the link in the description. But I cannot upload a 3GB dumpfile to my little webserver... Quote Link to comment Share on other sites More sharing options...
ArtemPronevskiy Posted January 26, 2016 Report Share Posted January 26, 2016 We have received your ticket. Please let's continue our discussion in Zendesk. Quote Link to comment Share on other sites More sharing options...
cyberto Posted January 27, 2016 Author Report Share Posted January 27, 2016 Thanks for the great support! Works now perfectly Quote Link to comment Share on other sites More sharing options...
fefrie Posted January 28, 2016 Report Share Posted January 28, 2016 Thanks for the great support! Works now perfectlyWhat was the problem? Quote Link to comment Share on other sites More sharing options...
ArtemPronevskiy Posted January 28, 2016 Report Share Posted January 28, 2016 What was the problem? This is the issue with Sync, but not all users can encounter it. Please contact us via Help Center http://help.getsync.com/hc/en-us/requests/new and we will send you test build with necessary fix. Quote Link to comment Share on other sites More sharing options...
Remirus Posted February 22, 2016 Report Share Posted February 22, 2016 If anyone encounters it, check if your Sync version is 2.3.1 or older. In that case please update to 2.3.2 version, where it was fixed. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.