JulianSatran Posted August 28, 2016 Report Share Posted August 28, 2016 I had an issue in 2.3.8 on a very symple local sync configuration (advanced folders)with a laptop (MacBook) and a desktop (iMAC) - the peers do not see each other after a while. You can get it back to work by removing all synced folder and re-pairing them. But it gets back to showing peers 0 out of 1 after a (short) while. Quote Link to comment Share on other sites More sharing options...
Helen Posted August 29, 2016 Report Share Posted August 29, 2016 @JulianSatran, Did you try 2.4? If not, please do. Quote Link to comment Share on other sites More sharing options...
JulianSatran Posted August 29, 2016 Report Share Posted August 29, 2016 Yes - but did not help. I am uninstalling and reinstalling now and redefine all folders. If it doesn't help I'll give up on sync. Quote Link to comment Share on other sites More sharing options...
Helen Posted August 29, 2016 Report Share Posted August 29, 2016 Can you rather you submit logs to support, from both peers? Quote Link to comment Share on other sites More sharing options...
JulianSatran Posted August 29, 2016 Report Share Posted August 29, 2016 Sure - where can I find them. BTW I have now reinstalled 2.4 and it is worse (I added one folder - it apparently connected but the displays show nothing - no size, time etc). The second folder does not connect anymore. CPU consumption does not appear to be excessive. Quote Link to comment Share on other sites More sharing options...
JulianSatran Posted August 29, 2016 Report Share Posted August 29, 2016 (edited) In case those are what you look for 15 hours ago, Helen said: Can you rather you submit logs to support, from both peers? Edited August 30, 2016 by RomanZ Removed debugs from public access Quote Link to comment Share on other sites More sharing options...
stonerl Posted August 29, 2016 Report Share Posted August 29, 2016 (edited) I currently testing 2.4 on my Linux server and a MacBook. In total I have 3 peers the 2 above mentioned and one Android client. I added the IP address of my server to the host list of each folder on my MacBook and now the client says that 2 out of 3 clients are online. When I lock at the my device list it only shows the 3 devices I mentioned in the beginning. On the other 2 clients it still says 2 out of 2. Edit: I just saw that it sometimes says 3 out of 3, but I still don't get why. Also on the Server it now says 3 out of 4. MacBook: Linux: Edited August 30, 2016 by stonerl Some additional information Quote Link to comment Share on other sites More sharing options...
RomanZ Posted August 30, 2016 Author Report Share Posted August 30, 2016 @JulianSatran I've opened a ticket on your behalf and attached your debugs there. Although, you did not attach a single log (sync.log file), so we won't be able to find out why peers do not see each other. Could you please? @stonerl What Sync shows you when you click the "x out of y" peers? It should show you the list of identities & peers connected. I strongly suspect that you reinstalled Sync on one of peers, and now that old instance always hanging in disconnected ones. Quote Link to comment Share on other sites More sharing options...
stonerl Posted August 30, 2016 Report Share Posted August 30, 2016 5 minutes ago, RomanZ said: What Sync shows you when you click the "x out of y" peers? It should show you the list of identities & peers connected. I strongly suspect that you reinstalled Sync on one of peers, and now that old instance always hanging in disconnected ones. @RomanZ On my Server, were it now shows "x out of 4" it lists my Android-Device, my MacBook and 2 times the Server. On my MacBook it lists my Android-Device one active Server and one inactive Server. On the Android-Device it shows the correct number of peers; 2 of 2. I did not reinstall Sync on any of these peers. Until yesterday I did not have any problems. Last night I added the Server to the "predefined Hosts" on the MacBook, and this morning I saw that the peers increased. Btw. I already opened a support ticket. Quote Link to comment Share on other sites More sharing options...
RomanZ Posted August 30, 2016 Author Report Share Posted August 30, 2016 @stonerl Okay then. Follow support agent instructions. Quote Link to comment Share on other sites More sharing options...
JulianSatran Posted August 30, 2016 Report Share Posted August 30, 2016 (edited) 1 hour ago, RomanZ said: @JulianSatran I've opened a ticket on your behalf and attached your debugs there. Although, you did not attach a single log (sync.log file), so we won't be able to find out why peers do not see each other. Could you please? @stonerl What Sync shows you when you click the "x out of y" peers? It should show you the list of identities & peers connected. I strongly suspect that you reinstalled Sync on one of peers, and now that old instance always hanging in disconnected ones. here they are + a snapshot of the window on one the machines (same thing shows on both) Edited August 30, 2016 by Helen Removed logs from public access Quote Link to comment Share on other sites More sharing options...
Helen Posted August 30, 2016 Report Share Posted August 30, 2016 @JulianSatran, please follow the support ticket that Roman created for you. And please do not post your logs publicly, it's not secure. Quote Link to comment Share on other sites More sharing options...
JulianSatran Posted August 30, 2016 Report Share Posted August 30, 2016 In case those are what you look for 19 hours ago, Helen said: Can you rather you submit logs to support, from both peers? I remade the whole set. Observing it longer I see that the "peer online #" is the status at a give time (probably since 2.38) and it goes to 1 of 1 from time to time Quite confusing as the sync activity is probably low. Also the other columns (sizes, percentages etc. - are gone?) According to the activity monitor the CPU load is reasonably low and the history shows some activity so probably 2.4 is a real progress (except for the gui and some explanations). Quote Link to comment Share on other sites More sharing options...
Helen Posted August 30, 2016 Report Share Posted August 30, 2016 Julian, did you receive our reply to your support ticket? Quote Link to comment Share on other sites More sharing options...
stonerl Posted August 30, 2016 Report Share Posted August 30, 2016 Just another question. On OSX I enabled the Finder Extension, but I don't see the the Sync Icons. Here is how it looks like: And I guess it is supposed to look like this: Quote Link to comment Share on other sites More sharing options...
Helen Posted August 30, 2016 Report Share Posted August 30, 2016 There are no green checkmarks on sync shares or subfolders, if that's what you mean. Quote Link to comment Share on other sites More sharing options...
stonerl Posted August 30, 2016 Report Share Posted August 30, 2016 @Helen Yes, no green checkmarks or any other Sync Status indicator. https://developer.apple.com/library/ios/documentation/General/Conceptual/ExtensibilityPG/Finder.html Quote Link to comment Share on other sites More sharing options...
JulianSatran Posted August 30, 2016 Report Share Posted August 30, 2016 In case those are what you look for On 29 August 2016 at 4:25 PM, Helen said: Can you rather you submit logs to support, from both peers? I did send the log and I followed the advice to set up specific hosts as there must be a broadcast issue in my network. I did the setup and it worked. (it still works). After some additional examination I found that a connection was made through a bridge that does not suport broadcast. After fixing this (the connection was changed inadvertently several months ago and did not affect anything at the time) broadcast works too. I am now stuck with 2.4 (RC) and the display has only a few columns (see attached). I hope the more informative display will show up again soon Quote Link to comment Share on other sites More sharing options...
jfreiman Posted August 30, 2016 Report Share Posted August 30, 2016 On 8/14/2016 at 2:29 PM, jfreiman said: Running Sync Pro x64 as a service on Windows 10 x64. Stopped Sync Service Backed up both Sync Users folder and Program Data folders. Ran the new Resilio Installer, upgraded as Service. Within seconds the upgrade was completed and my browser was showing my Sync'd folders and correct licensing information - success! Now to upgrade my other computers.... Well, that was short lived.... My system that is running Sync as a Service on Windows 10 x64 keeps getting "stuck" when large transfers are happening. When large files are transferring/syncing to clients running the Sync 2.4 desktop app, my "server" running as a service begins the transfer(s), but later stops sending data and then gets caught "indexing" one or more folders for indefinite period of time -- even though no changes were made to the folder(s) being indexed. While "indexing" is taking place, my CPU utilization fluctuates from between 24 - 30% and is high enough priority that it pretty much prevents my computer from conducting other tasks in a timely fashion. The only way to correct the issue is to manually stop and restart the service. Then files again transfer as expected, but I need to keep on checking because more than likely the transfers will stop with the same symptoms as described above. Quote Link to comment Share on other sites More sharing options...
jfreiman Posted August 31, 2016 Report Share Posted August 31, 2016 4 hours ago, jfreiman said: Well, that was short lived.... My system that is running Sync as a Service on Windows 10 x64 keeps getting "stuck" when large transfers are happening. When large files are transferring/syncing to clients running the Sync 2.4 desktop app, my "server" running as a service begins the transfer(s), but later stops sending data and then gets caught "indexing" one or more folders for indefinite period of time -- even though no changes were made to the folder(s) being indexed. While "indexing" is taking place, my CPU utilization fluctuates from between 24 - 30% and is high enough priority that it pretty much prevents my computer from conducting other tasks in a timely fashion. The only way to correct the issue is to manually stop and restart the service. Then files again transfer as expected, but I need to keep on checking because more than likely the transfers will stop with the same symptoms as described above. ok, I now just checked to see if there is an updated RC 2 and there is. One of the issues resolved seems to cover what I am experiencing. Quote Link to comment Share on other sites More sharing options...
Helen Posted August 31, 2016 Report Share Posted August 31, 2016 @stonerl There is no checkmarks in Sync status column, and Sync's extensions will show up only on Selective Sync shares, and there will no be icon on the share itself or on the subfolder, only on files. If you don't have checkmarks on files in Selective Sync shares, please see this article to troubleshoot. @jfreiman ok, try RC2, keep and eye on it, and if any problem, please report it in RC2 thread. Thank you! Quote Link to comment Share on other sites More sharing options...
jfreiman Posted September 2, 2016 Report Share Posted September 2, 2016 The latest 622 has resolved the issue where Sync would get stuck indexing when a new folder was added. Quote Link to comment Share on other sites More sharing options...
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