Can't download file


harrisc

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I am running Sync 2.72 on windows 10 PC. I have several clients used as a backup; in read only mode; overwrite & archive. Some of the clients are Android. Everything seems to work, but on the Android devices I occasionally get a message "Can't download file" and the program sits at 99% complete. I cannot find what file is the problem.

How do I do this?

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  • 3 months later...
  • 2 weeks later...

I realise this is an older topic, but I am having the same issue. Fairly sure I can resolve it, but not sure what to look for in the log? I've removed & re-added the folder in question, same issue came up again, but stuck with the logs. Any suggestions, is there a particular error to look for? "can't download file' without any further details is frustratingly hard to troubleshoot!

Thanks

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  • 6 months later...

I had the same issue and the biggest problem is that the History page is nearly useless.  It tells me what top level folder is affected, but not the specific location of the file in question.  It would be beneficial if it would at least show the complete path of the problem file. Better yet, a clickable link to it.

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  • 9 months later...
  • 4 weeks later...

my solution is...

at only trouble equipment

"not use archive"  <- may be...... this is not chacing for rename or change...only copy from another peer   

                                     this option has risk no backup file

"use changing file overwrite" <--this is only viewing at 'read only mode' 

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  • 7 months later...

MacOS 13.4

Ventura upgrade (i.e. 12.62 to 13.4) trashed my EXT4 system (I paid for ext4 license) - so gave up on EXT4 - using APFS (encrypted) now - and seeing this error - but I cannot believe you haven't fixed this yet!  

Unbelievable!

How am I supposed to figure which file it's missing???  

I just upgraded to latest client on your downloads - and SAME ERROR!  

Note: also - I also running 2.7.3 on another MBP running Ventura - and that's perfectly okay - not seeing the error there.

HOW DO I FIND OUT WHICH FILE?  so I can decide whether I even care?

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Fourth time trying this - still getting "Can't download file" but not telling me which file!

Gave up... 

Reformatted drive again - used a Linux host (instead of my FreeNAS, and when that failed I tried another MacOS M1 MBP and same deal) to copy a sync link... and it's now working - but CAN'T you fix this so it can tell use which file it couldn't copy?  I know there's a list somewhere, but sometimes it's like 1000 files below the most recent entry...  It's not re-assuring... Makes me not want to trust your product...

 

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  • 3 months later...

I found a fix that I haven't seen anywhere, so I figured I'll post it here for others to see.

All done from on the "complaining" instance:

  1. from Resilio Sync GUI, right-click the problematic folder > "Disconnect".
  2. from you file browser of choice (Finder, Nautilus, Terminal), delete the folder named ".sync" hidden (literally) inside the problematic folder.
  3. from Resilio Sync GUI, click "Connect" at the right.
  4. pick the appropriate location to match the existing folder, then click "Connect"
  5. Resilio Sync will warn about the folder not being empty: click "OK".

Leave it alone while it indexes and syncs files.

YMMV, of course. But it worked for me™ at first try.

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On 9/11/2023 at 6:38 PM, maclm said:

I found a fix that I haven't seen anywhere, so I figured I'll post it here for others to see.

All done from on the "complaining" instance:

  1. from Resilio Sync GUI, right-click the problematic folder > "Disconnect".
  2. from you file browser of choice (Finder, Nautilus, Terminal), delete the folder named ".sync" hidden (literally) inside the problematic folder.
  3. from Resilio Sync GUI, click "Connect" at the right.
  4. pick the appropriate location to match the existing folder, then click "Connect"
  5. Resilio Sync will warn about the folder not being empty: click "OK".

Leave it alone while it indexes and syncs files.

YMMV, of course. But it worked for me™ at first try.

That did not work for me. I have tried it 4 times now. Deleted the .sync folder from both my Android and Windows folder and restarted the folder sync pairing from scratch. It still fails with "can't download file".

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  • 4 months later...

How is this still a problem? It happened to me years ago and I had to start from scratch. Happening again today, have re-indexed and it's still happening. I have 40TB of data being synced, I'm not reindexing again. Just results in the same error - "Cannot download file". Great. WHICH ONE????? 

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