harrisc Posted October 12, 2020 Report Share Posted October 12, 2020 I am running Sync 2.72 on windows 10 PC. I have several clients used as a backup; in read only mode; overwrite & archive. Some of the clients are Android. Everything seems to work, but on the Android devices I occasionally get a message "Can't download file" and the program sits at 99% complete. I cannot find what file is the problem. How do I do this? Quote Link to comment Share on other sites More sharing options...
Andy+ Posted October 14, 2020 Report Share Posted October 14, 2020 Usually its a permission problem. Mainly Resilio is not able to manage the file. Quote Link to comment Share on other sites More sharing options...
Tony R Posted February 1, 2021 Report Share Posted February 1, 2021 So how do we determine which file it is that Resilio is "not able to manage"? Quote Link to comment Share on other sites More sharing options...
Andy+ Posted February 2, 2021 Report Share Posted February 2, 2021 As a rule, there is a note in the status column of the affected peer in the GUI. Otherwise, the log may also provide information. Quote Link to comment Share on other sites More sharing options...
hannahbanana Posted February 12, 2021 Report Share Posted February 12, 2021 I realise this is an older topic, but I am having the same issue. Fairly sure I can resolve it, but not sure what to look for in the log? I've removed & re-added the folder in question, same issue came up again, but stuck with the logs. Any suggestions, is there a particular error to look for? "can't download file' without any further details is frustratingly hard to troubleshoot! Thanks Quote Link to comment Share on other sites More sharing options...
Andy+ Posted February 12, 2021 Report Share Posted February 12, 2021 Maybe it helps to clean the ACL in the system. I use for owner and group "root" and 0777 for the permissions and reload the OS ACLs after this action. So I make on my Synology servers. Quote Link to comment Share on other sites More sharing options...
ron_hfx Posted April 12, 2021 Report Share Posted April 12, 2021 Has anyone figured out a way to clear this error? I can't get rid of it and there's no file that I need, but it covers up the progress wheel, which I check all the time. Quote Link to comment Share on other sites More sharing options...
KJC Posted November 8, 2021 Report Share Posted November 8, 2021 I had the same issue and the biggest problem is that the History page is nearly useless. It tells me what top level folder is affected, but not the specific location of the file in question. It would be beneficial if it would at least show the complete path of the problem file. Better yet, a clickable link to it. Quote Link to comment Share on other sites More sharing options...
Andy+ Posted November 12, 2021 Report Share Posted November 12, 2021 A bug or feature issue more. @Daria maybe note such issues for a better update cycle, also for all other platforms .... 😉 Quote Link to comment Share on other sites More sharing options...
szech Posted August 13, 2022 Report Share Posted August 13, 2022 for android 11, i think we can fix the problem. Quote Link to comment Share on other sites More sharing options...
raon Posted September 8, 2022 Report Share Posted September 8, 2022 my solution is... at only trouble equipment "not use archive" <- may be...... this is not chacing for rename or change...only copy from another peer this option has risk no backup file "use changing file overwrite" <--this is only viewing at 'read only mode' Quote Link to comment Share on other sites More sharing options...
Fakeologist Posted October 28, 2022 Report Share Posted October 28, 2022 I have the same problem with my Synology NAS and windows 7 Quote Link to comment Share on other sites More sharing options...
dankshit Posted June 7 Report Share Posted June 7 MacOS 13.4 : Ventura upgrade (i.e. 12.62 to 13.4) trashed my EXT4 system (I paid for ext4 license) - so gave up on EXT4 - using APFS (encrypted) now - and seeing this error - but I cannot believe you haven't fixed this yet! Unbelievable! How am I supposed to figure which file it's missing??? I just upgraded to latest client on your downloads - and SAME ERROR! Note: also - I also running 2.7.3 on another MBP running Ventura - and that's perfectly okay - not seeing the error there. HOW DO I FIND OUT WHICH FILE? so I can decide whether I even care? Quote Link to comment Share on other sites More sharing options...
dankshit Posted June 7 Report Share Posted June 7 Fourth time trying this - still getting "Can't download file" but not telling me which file! Gave up... Reformatted drive again - used a Linux host (instead of my FreeNAS, and when that failed I tried another MacOS M1 MBP and same deal) to copy a sync link... and it's now working - but CAN'T you fix this so it can tell use which file it couldn't copy? I know there's a list somewhere, but sometimes it's like 1000 files below the most recent entry... It's not re-assuring... Makes me not want to trust your product... Quote Link to comment Share on other sites More sharing options...
maclm Posted September 12 Report Share Posted September 12 I found a fix that I haven't seen anywhere, so I figured I'll post it here for others to see. All done from on the "complaining" instance: from Resilio Sync GUI, right-click the problematic folder > "Disconnect". from you file browser of choice (Finder, Nautilus, Terminal), delete the folder named ".sync" hidden (literally) inside the problematic folder. from Resilio Sync GUI, click "Connect" at the right. pick the appropriate location to match the existing folder, then click "Connect" Resilio Sync will warn about the folder not being empty: click "OK". Leave it alone while it indexes and syncs files. YMMV, of course. But it worked for me™ at first try. Quote Link to comment Share on other sites More sharing options...
Legendaddy Posted September 15 Report Share Posted September 15 On 9/11/2023 at 6:38 PM, maclm said: I found a fix that I haven't seen anywhere, so I figured I'll post it here for others to see. All done from on the "complaining" instance: from Resilio Sync GUI, right-click the problematic folder > "Disconnect". from you file browser of choice (Finder, Nautilus, Terminal), delete the folder named ".sync" hidden (literally) inside the problematic folder. from Resilio Sync GUI, click "Connect" at the right. pick the appropriate location to match the existing folder, then click "Connect" Resilio Sync will warn about the folder not being empty: click "OK". Leave it alone while it indexes and syncs files. YMMV, of course. But it worked for me™ at first try. That did not work for me. I have tried it 4 times now. Deleted the .sync folder from both my Android and Windows folder and restarted the folder sync pairing from scratch. It still fails with "can't download file". Quote Link to comment Share on other sites More sharing options...
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