Catsrules Posted December 21, 2015 Report Share Posted December 21, 2015 I found a bug in BTSync that is causing Window File explorer to hang for 30+ seconds when right clicking on files on a network share. It appears to be the "Share with BitTorrent Sync" contect menu When I disable the BTSync's context menu using ShellExView http://www.nirsoft.net/utils/shexview.htmlMy right click works just fine and does not hang file explorer. I have been having this issue for almost a year now on multiple computers running windows 7. Today I tracked it down to BTSync by trial and error.I just updated to the latest and greatest BTsync 2.2.7(160) with the same result. File Explorer only hangs when browsing to a network location \\server\shaired folder. Local drives, memory sticks and mapped network drives, are not affected. Quote Link to comment Share on other sites More sharing options...
Helen Posted December 22, 2015 Report Share Posted December 22, 2015 Catsrules, what is your server and how big is the 'shared folder', how may people are accessing it and how busy is the network? Quote Link to comment Share on other sites More sharing options...
Catsrules Posted December 23, 2015 Author Report Share Posted December 23, 2015 As far as I can tell this is any file server doesn't matter the load, or fold or file size.File explorer hangs just as long on a 2TB video folder as a 1KB text file.I have duplicated this issue on multiple clients windows 7 clients on separate networks and multiple servers. I am 90% sure this affects windows 10, but I have not tried it for along time. Servers I have tried. Freenas 9 Server CIFSUbuntu 14.04 SMB serverWindows Server 2013 ShareWindows Server 2008 Share These servers hardware ranges from a cheap single 1TB drive to 4 Enterprise 1500RPM drives in RAID 10. Quote Link to comment Share on other sites More sharing options...
Helen Posted December 24, 2015 Report Share Posted December 24, 2015 Catsrules, Thank you for the report and details. We managed to reproduce it on Windows 7. BTW, do you have Kaspersky on your machines? Quote Link to comment Share on other sites More sharing options...
Catsrules Posted December 24, 2015 Author Report Share Posted December 24, 2015 Catsrules, Thank you for the report and details. We managed to reproduce it on Windows 7. BTW, do you have Kaspersky on your machines? Excelent, glad I am not crazy I look forward to a fix in the future. I do not have Kasperdky on any of my machines. I have a mixture of AVG Free and Eset. Quote Link to comment Share on other sites More sharing options...
RomanZ Posted December 28, 2015 Report Share Posted December 28, 2015 @CatsrulesWhile we are working to get this issue resolved - could you please try to disable AVG and ESET on-access file scan and see if it improves the situation? In our lab, it reduced delay twice (though it is still noticeable comparing to right-click without Sync's extension). Quote Link to comment Share on other sites More sharing options...
Catsrules Posted December 31, 2015 Author Report Share Posted December 31, 2015 @CatsrulesWhile we are working to get this issue resolved - could you please try to disable AVG and ESET on-access file scan and see if it improves the situation? In our lab, it reduced delay twice (though it is still noticeable comparing to right-click without Sync's extension). I didn't notice a difference with AVG enebled or disabled. I will try ESET when I go back to work next week. However I did start counting the seconds of the delays. This didn't folow this pattern everytime but generly the first right click was the longest between 14-30 seconds, the following clicks were 5-6 seconds. Ocationaly there was a period of no waiitng at all.After waiting before right clicking again the pattern would start over again. Quote Link to comment Share on other sites More sharing options...
sunk818 Posted January 2, 2016 Report Share Posted January 2, 2016 Try running process monitor by sysinternals with and without the btsync context menu. Might reveal more hints... If the delay in seconds is reliably produced, might be a network timeout. Mapped drives are authenticated with saved passwords... But network locations don't always have that luxury. Just a guess...Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
wong42 Posted January 15, 2017 Report Share Posted January 15, 2017 This is still an active problem on windows 10. Disabling the context menu for Resilio Sync seems to be the only way to fix this for now. Quote Link to comment Share on other sites More sharing options...
Helen Posted January 16, 2017 Report Share Posted January 16, 2017 It's been fixed quite a time ago, and as of today, cannot reproduce it on our Wind10 PCs, so any debug info from your case would be appreciated. Quote Link to comment Share on other sites More sharing options...
wong42 Posted January 16, 2017 Report Share Posted January 16, 2017 I'm only able to reproduce the problem on my main desktop. I could not do the same on my laptop or other computers, one major differences is my main desktop only has kaspersky AV + Malwarebytes and not kaspersky internet security like the rest. Quote Link to comment Share on other sites More sharing options...
Helen Posted January 17, 2017 Report Share Posted January 17, 2017 So is it possible for you to disable kaspersky for a while and see if it'll make any difference? Quote Link to comment Share on other sites More sharing options...
wong42 Posted January 18, 2017 Report Share Posted January 18, 2017 I have removed Kaspersky and it does not make a differences. Quote Link to comment Share on other sites More sharing options...
wong42 Posted January 18, 2017 Report Share Posted January 18, 2017 without Kaspersky the context menu or right click menu on a network share takes 45 seconds to load, it will say not responding for most of that time. With resilio sync disabled the context menu loads in a few seconds. Quote Link to comment Share on other sites More sharing options...
Helen Posted January 18, 2017 Report Share Posted January 18, 2017 ok, open RegEdit, find key HKEY_CURRENT_USER\SOFTWARE\Resilio\Sync, put its value `ShellMenuSharingEnable`to zero. Relaunc explorer.exe. See if it helps. if not, send all ShellExt....log files from Sync storage to Support Quote Link to comment Share on other sites More sharing options...
Megalith Posted February 15, 2018 Report Share Posted February 15, 2018 (edited) On 1/18/2017 at 4:50 AM, Helen said: ok, open RegEdit, find key HKEY_CURRENT_USER\SOFTWARE\Resilio\Sync, put its value `ShellMenuSharingEnable`to zero. Relaunc explorer.exe. See if it helps. if not, send all ShellExt....log files from Sync storage to Support This isn't working for me, even after a restart. I tried disabling it using ShellExView, and it STILL shows up. Edited February 15, 2018 by Megalith Quote Link to comment Share on other sites More sharing options...
Helen Posted February 16, 2018 Report Share Posted February 16, 2018 14 hours ago, Megalith said: This isn't working for me, even after a restart Did you send the log files to support? what's the ticked #? Quote Link to comment Share on other sites More sharing options...
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