RomanZ Posted February 23, 2016 Report Share Posted February 23, 2016 Dear community, Sync 2.3.3 is now available. You can get it via direct links below, via official download page or via "Check now" button. Build is also available via auto-update. Direct Download Links: Installer for Windows: x86 installer x64 installer Package for OS X: OS X package Gzip archive for Linux: arm armhf i386 x64 glibc23_i386 glibc23_x64 Gzip archive for FreeBSD: i386 x64 A list of what's new, improved, changed, and fixed in this version is available in the change log. Latest Android build is now also available via direct link: 2.3.4 APK Latest Raspberry Pi package is available via direct link: 2.3.3 DEB Known issues and peculiarities: - Linux users please note: starting from 2.3.0, Sync now creates and uses storage folder (.sync folder) in current directory, not next to binary Quote Link to comment Share on other sites More sharing options...
antimojv Posted February 25, 2016 Report Share Posted February 25, 2016 Win64 Pro user , i install and tell to keep original configuration during installation (Wizard ask something about that , can't remember the exact word) - Updating create a new device, that was obviously unlinked from other devices - I lost all folder configuration, then i link this "new"device to other device and have to reinsert all folder at hand because new folder where created: Original name of folder was "Folder" New synch folder is "Folder1" Folder not in BTSynch default folder , idem have to be reattached at "hand". Seems to be a bad experience (or i done something wrong, like missing to tell to keep original configration?), i have another Win64 machine , i could retry the update but i just wait too much folder name to update Quote Link to comment Share on other sites More sharing options...
RomanZ Posted February 25, 2016 Author Report Share Posted February 25, 2016 @antimojv That's a bad experience indeed. From your description it looks like Sync is taking completely different storage folder now. Could you please check 1) that Sync is running under your user account 2) send me the treeview of what you have in %appdata%\BitTorrent Sync (you can use "tree /F > treeview.txt" command to get it dumped into text file) Quote Link to comment Share on other sites More sharing options...
mzweck Posted February 25, 2016 Report Share Posted February 25, 2016 Hi, I can confirm some major problems with this pushed update. OSX 10.11.3 About half of around 100 Folders (standard and advanced) where recreated in default sync location with (1) added. All custom folder location are lost. After reconnection the original folders sync stalls with all files shown as "to download". How can I help to fix this? Quote Link to comment Share on other sites More sharing options...
RomanZ Posted February 25, 2016 Author Report Share Posted February 25, 2016 @mzweck Didn't you notice if only advanced folders were recreated? Also, please save your debug logs to ensure they are not rotated and can be analyzed. Quote Link to comment Share on other sites More sharing options...
mzweck Posted February 25, 2016 Report Share Posted February 25, 2016 No, definitively a lot of "classic" folders where affected. Switched on debug logs right now. Some folders show 0kb size in Sync even if they contain files. All other peers are still on 2.3.2 Quote Link to comment Share on other sites More sharing options...
gabled-bravado-dell Posted February 25, 2016 Report Share Posted February 25, 2016 Mac OS X 10.1.3 2.3.3 installed and to access the Sync Pro "menu bar" items after opening BTS, I have to click on the desktop, then back on BTS to get access to BTS Menus. Heads up. Quote Link to comment Share on other sites More sharing options...
RomanZ Posted February 26, 2016 Author Report Share Posted February 26, 2016 @mzweck It looks like we've found the root cause. It happens if update is shutting down Sync before it finished to load all the folders. We'll include the fix into next build of course, although the bad news is that we can't fix it in already existing builds and you'll have to remove duplicated folders / readd missing ones manually. I apologize for inconvenience. @gabled-bravado-dell Not sure I fully understand what happens. Short video, please? Quote Link to comment Share on other sites More sharing options...
antimojv Posted February 26, 2016 Report Share Posted February 26, 2016 Ok thank yo for the fix. In case you still need info 1) Sync is running as a service now (i check to run as a service during installation) 2) Please tell me the tree info file Another thing is that now with new web interface if i click on a folder i could not open it in Explorer Anyway i did not have many folder :)! Thank you for fast fix Quote Link to comment Share on other sites More sharing options...
RomanZ Posted February 29, 2016 Author Report Share Posted February 29, 2016 @antimojv WebUI won't allow you to open folder in explorer: JS part of sync is limited to its jail in browser. Quote Link to comment Share on other sites More sharing options...
ms2oo8 Posted March 1, 2016 Report Share Posted March 1, 2016 so the latest is safe to upgrade from now? Or are we still waiting for a fix to this issue before it's considered stable to upgrade? Quote Link to comment Share on other sites More sharing options...
RomanZ Posted March 1, 2016 Author Report Share Posted March 1, 2016 @ms2oo8 The issue was that the upgrade popped up before Sync managed to load all folders. The bad news about it is that it only will be fixed in 2.3.4, so this particular issue won't appear anymore while upgrading from 2.3.4 to something else. If you want to be on a safe side - you can always back up your storage folder prior to upgrade. Quote Link to comment Share on other sites More sharing options...
ms2oo8 Posted March 2, 2016 Report Share Posted March 2, 2016 awesome, thanks for clarifying Quote Link to comment Share on other sites More sharing options...
argos Posted March 8, 2016 Report Share Posted March 8, 2016 On 26/2/2016 at 3:48 AM, RomanZ said: @mzweck It looks like we've found the root cause. It happens if update is shutting down Sync before it finished to load all the folders. We'll include the fix into next build of course, although the bad news is that we can't fix it in already existing builds and you'll have to remove duplicated folders / readd missing ones manually. I apologize for inconvenience. Is there anything that can be done in the mean time? I lost all my sync folder locations in Linux sometime last week, and just now, after an OS X update that after it finished, logged in for a few seconds and then quit back to the login screen, I lost all my sync folder locations in OS X. I have dozens of sync locations and really consider btsync unusable until some fix is released. I tried also to downgrade to 2.3.2, 2.3.1, and 2.2.7 on both OS X and Linux without success. Quote Link to comment Share on other sites More sharing options...
GreatMarko Posted March 8, 2016 Report Share Posted March 8, 2016 argos, as RomanZ mentioned; "the bad news is that we can't fix it in already existing builds and you'll have to remove duplicated folders / readd missing ones manually " Quote Link to comment Share on other sites More sharing options...
argos Posted March 9, 2016 Report Share Posted March 9, 2016 Thanks GreatMarko. So there's nothing I can do myself? There's the .syncUser* folder and perhaps some other files that point to it. if there's any manual editing I can do to, that'd be ok. I'm just afraid of it happening again; once before many months ago it happened as well and I'm just afraid that'll happen again. Quote Link to comment Share on other sites More sharing options...
RomanZ Posted March 9, 2016 Author Report Share Posted March 9, 2016 @argos You can backup your storage folder (one where you've found .syncuser<timestamp>), although it is not a good measure as if you want to restore it - it will also roll back whole your DB. We are preparing 2.3.4 build which has this issue fixed. Quote Link to comment Share on other sites More sharing options...
argos Posted March 9, 2016 Report Share Posted March 9, 2016 (edited) RomanZ, Hope the 2.3.4 comes out soon. On OS X I have only one .syncUser folder though I couldn't figure out how to, if possible, to get btsync to use that, and on Linux, it creates a second one. Hopefully both cases get fixed with the update. In the future I certainly will backup before updates. Edited March 9, 2016 by argos Quote Link to comment Share on other sites More sharing options...
patoka Posted March 15, 2016 Report Share Posted March 15, 2016 I installed of 2.3.3 on 2 PCs today, the program did not show up in the program list nor did it put an icon on the desktop as the option said it would. I was logged in as a standard user on both. I logged in as an admin and ran the install, then logged into the standard account and reinstalled, that time it took. Anyone else seen this? Quote Link to comment Share on other sites More sharing options...
RomanZ Posted March 15, 2016 Author Report Share Posted March 15, 2016 @patoka Could you please check next folders for presence of crash dumps (*.dmp files, with timestamp approx. when you started Sync): C:\Users\<user_name>\Roaming\Bittorrent Sync C:\Users\<user_name>\Local\Microsoft\Windows\WER\ReportArchive Quote Link to comment Share on other sites More sharing options...
kamborio Posted March 15, 2016 Report Share Posted March 15, 2016 After a week using 2.3.3 (jumped from 2.2.7), this is what I think: Love the new service install. Hate that you cannot install as SYSTEM (I mean, you can, but you have to stop service, change account, move config files to SYSTEM profile and start service... much easier if the install took care of that). I have not been able to configure and access remote GUI access yet. Hopefully options will be added to the UI in the near future to make this possible and also, to allow remote access from any IP via HTTPS. Memory usage: BAD, very BAD (compared to 2.2.7) I think there is a memory leak somewhere, I have seen cases of 11GB used by the process where before was 4GB (same machine, same number of files) CPU usage: SO SO. Not as good as 2.2.7. Makes me wonder if there are some debug options active? Quote Link to comment Share on other sites More sharing options...
carloxp Posted March 16, 2016 Report Share Posted March 16, 2016 12 hours ago, kamborio said: After a week using 2.3.3 (jumped from 2.2.7), this is what I think: Memory usage: BAD, very BAD (compared to 2.2.7) I think there is a memory leak somewhere, I have seen cases of 11GB used by the process where before was 4GB (same machine, same number of files) I agree. Starting from 2.3.x BTS eat a huge amount of resources (both CPU and MEM) on my NAS (Synology DS415+, Intel, 2GB mem). BTS is managing just about 20 directories. Please see attached sample/screenshot from my NAS resources analyzer. Quote Link to comment Share on other sites More sharing options...
RomanZ Posted March 16, 2016 Author Report Share Posted March 16, 2016 @kamborio When installing, try use the "LOCAL SERVICE" account. Should work fine. I'm attaching simple sync.conf file. Don't change the filename, just drop it to your storage folder: for LOCAL SERVICE account: C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\BitTorrent Sync Service\ for SYSTEM account: C:\Windows\system32\config\systemprofile\AppData\Roaming\BitTorrent Sync Service\ Then restart the service. It'll listen to all available interfaces. Adding the ,"force_https": true to the config file in "webui" section will also enforce https, although it does not work on windows due to known issue (already fixed, will be available in 2.3.4) (And 4) Its not a debugging turned on, neither memory leak. I suspect it is bound to new flow of things in Sync core. There was an couple of issues addressed regarding mem and CPU usage in upcoming 2.3.4, although I'll be more than happy to peek into your debug logs to see if this is something we already fixed or that is something new. @carloxp Could you please provide an idea on how many folders and files you have in total added to Sync? Or, at least compare on what was the consumption ifor 2.2.7? Thanks! sync.conf Quote Link to comment Share on other sites More sharing options...
carloxp Posted March 16, 2016 Report Share Posted March 16, 2016 1 hour ago, RomanZ said: @carloxp Could you please provide an idea on how many folders and files you have in total added to Sync? Or, at least compare on what was the consumption ifor 2.2.7? Thanks! Version 2.3.2 destroyed my folders list both on PC's and NAS. So, I reinstalled 2.3.3 from scratch on NAS. It's difficult also remember what was the CPU/MEM consuption with 2.2.7. I can only say that I never noted abnormal usage on the NAS. Currently I have 23 directories shared on the Synology NAS and only 1 PC linked. Difficult to say how many files. Maybe ~100,000. If necessary, I can count by sumarizing folder by folder. Just ask. BTS running: BTS not running: My Synology NAS has 2GB or RAM. Currently installed bittorrentsync_avoton_2.3.3-1 Quote Link to comment Share on other sites More sharing options...
RomanZ Posted March 16, 2016 Author Report Share Posted March 16, 2016 @carloxp The issue with all folders disappearing in 2.3.2 and 2.3.3 was already addressed in 2.3.4 (which is on the way). For the amount of files - I'm asking as amount of memory consumed by Sync is proportional to amount of files and folders it manages. It takes around 1.5 Kb of memory per file. So, the 100K of files and folders will force Sync to allocate around 150Mb of memory. So this info can give a hint if memory consumption is adequate or something is going wrong. Quote Link to comment Share on other sites More sharing options...
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