mbob

Ms Office: Don't Have Permission To Write To The Selected Folder

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@colinabroad

Thanks for the logs - it will take some time to analyze the results

 

@BrianR549

As I understand your issue is not purely cosmetic - the Excel actually complaints that it can't save the file, right? If yes - we'll need Process Monitor logs first of all. You may use address suggested by @colinabroad or mail us at syncapp@bittorrent.com

 

RomanZ,

To clarify, I am not receiving any errors from excel in 1.4.103. I was having excel errors in BTsync versions prior to 1.4.103. It appears the errors that I am receiving in 1.4.103, are from the BTsync GUI (see screenshot in previous post). After following suggestion from colinabroad, it appears to be an issue in the GUI only, as I can confirm files are correctly syncing for me the last few days. I can also confirm that a simple close/reopen of the GUI clears the error, and I do not have to actually close the BTsync application. 

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Same errors....nothing changed

 

To reproduce it:

 

use Access 2010, build a database, open database.

then use in the menu: File - File Info - Compact and Repair Database

 

or

 

File - Save and Publish - Back up Database

 

Maybe the Dabase should be no to small... my databases are 12 MB

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ähm.... sorry, you seem  a little bit confused.

i wrote you days before, that the experimental-build made the same errors AND i sent you the log by Process Monitor  ;-)

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Its really bad. BittorrentSync is a really good idea, but it seems nobody can fix this problem. So after a quarter of a year waiting for a solution i will say good bye to Bittorrent Sync. It does not work with Microsoft Office, one of the mostly used software.

To prevent more database crashes and lost datas i have deinstalled BittorrentSync and going to look for another Sync-Solution...

 

At the time to use BittorrentSync is not recommended! Its hard to say: you have to caution users against it!

 

Sorry for that, but after several damaged files, there is no other way....

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@lupus

We are working hard to make Sync more reliable. Hope to see you using Sync again later - when the issue is finally resolved.

Sorry for inconvenience.

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Hi All,

I would like to report that I have had ZERO problems with accessing or saving my Office files since using the test version 1.4.10005 on my two peers.  I am still experiencing the incorrect reporting of locked files, but this is not stopping the 'back end' from syncing correctly.  I have also yet to experience the 'out of sync' issues from previous versions. 

The software is also still actively syncing about 4Gb (and growing) of photos/movies across the World to my Fathers PC in the UK (I am in China)  This is IMPRESSIVE to say the least.  Over the weekend I took several short clips on my phone - these were successfully up/downloaded to my PC here (via DropBox with a VPN) and then transferred across to the UK using BTSync without a VPN.  Some files were 500Mb in size - all transferred without problems.  Hopefully the fix that was put into 1.4.10005 will be released officially before 1.4 is superseded with 2.0 , it seems to be working for me!

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@gros1k, @lupus

I've sent you experimental build 1.4.10018 (based on 1.4.106). Let me know how it works in your environement and if it fixes the issue.

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same mistakes...nothing changed in build 1.4.10018

 

 

Do this: open a database accdb in access 2010. - go to FILE - INFORMATION - Comprimize and Repair Database.

 

message like this: "............. File in use or locked"

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@lupus

Thanks for testing. Could you collect process monitor logs please? Just run ProcMon and let it record events, reproduce the issue, then export events list and send to me. Pack it first as event log might be rather heavy.

 

Thanks!

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@lupus

If we would have enough debugging info to fix the issue - I wouldn't ask for logs ;)

 

Unfortunately our support center does not accept such a big files at the moment. Could you please share it with Sync or with any file sharing service?

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I sent your support the link to download five days before. it was not downloaded yet. In a few days the file will be deleted by wetransfer. so please contact your support to download the file. otherwise it will be the second time, that i sent you a file by wetransfer which is not downloaded....hope i dont waste my time, try to help you fixing errors.

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@lupus

Support usually processes new tickets within first 24 hours (except ones coming on weekend). I checked it manually and did not manage to find any incoming message from you or wetransfer for about last 2 weeks.

I've sent a test data by wetransfer to syncapp@bittorrent.com and received e-mail immediately. Could you please check:

a) if you spelled our support address correctly

B) if you get back to your e-mail any automatic confirmation from our ticketing system

 

In any case, I'll drop you a message from my mailbox so you can paste the link there.

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