lupus Posted January 27, 2015 Report Share Posted January 27, 2015 right adressno automatic confirmationdont find a message from you sent you the link now in a message Quote Link to comment Share on other sites More sharing options...
RomanZ Posted January 27, 2015 Report Share Posted January 27, 2015 @lupusThanks, just received it. Quote Link to comment Share on other sites More sharing options...
lupus Posted January 28, 2015 Report Share Posted January 28, 2015 (edited) have you downloaded the file? i havent got a download-confirmation... --- ah, i have read your last message now. ok. Edited January 28, 2015 by lupus Quote Link to comment Share on other sites More sharing options...
RomanZ Posted January 29, 2015 Report Share Posted January 29, 2015 @lupusYep, we got the file - and already found the root cause. It covers in the way how Office opens files. We are now researching the way to avoid file being opened by Sync when office opens it. Thanks for your assistance. Quote Link to comment Share on other sites More sharing options...
lupus Posted February 18, 2015 Report Share Posted February 18, 2015 something new? Quote Link to comment Share on other sites More sharing options...
RomanZ Posted February 18, 2015 Report Share Posted February 18, 2015 Not at the moment. I'll update the thread once we'll have some mechanism to avoid conflicts with apps like Office. Quote Link to comment Share on other sites More sharing options...
lupus Posted March 3, 2015 Report Share Posted March 3, 2015 is in 2.0 the bug fixed? Quote Link to comment Share on other sites More sharing options...
RomanZ Posted March 4, 2015 Report Share Posted March 4, 2015 @lupusBriefly: No. We are looking for solution.In details: Its not a Sync bug, it's more interoperability issue between Office (and some other apps) and Sync - as Office tends to open file for exclusive use and fail immediately when OS prohibits that. There are couple of solutions possible (including delay which was working in 1.3) though each has significant drawback and we are looking for another, most optimal. Quote Link to comment Share on other sites More sharing options...
lupus Posted April 11, 2015 Report Share Posted April 11, 2015 nothing new? Quote Link to comment Share on other sites More sharing options...
RomanZ Posted April 13, 2015 Report Share Posted April 13, 2015 @lupusWe are researching the ways to workaround it in future. If we'll succeed, please expect it in next major release. Quote Link to comment Share on other sites More sharing options...
utente-prova Posted May 12, 2015 Report Share Posted May 12, 2015 Hello, I tested BitTorrent Sync for our company but I got exactly this "locked file" problem after only a few minutes. It was a docx file that was edited on two clients by two different users. The error stays, even after everyone has closed MS Word.The performance of Sync is very good but in the corporate environment it is not about sharing Gigs of movies but hundreds of docx, xlsx, pptx, pdf, ... that are changed regularely.I'm honest: I have not read all pages of the thread but is there some fix? Maybe make all files read-only if it is opened by another user? Or some other rule/setting to avoid a) versioning conflicts and Sync locking files. Best regards Quote Link to comment Share on other sites More sharing options...
ionreflex Posted May 13, 2015 Report Share Posted May 13, 2015 I have the same problem, thought I've read it was fixed in 2.0 and up... we are testing BTSync to replicate files off-site (over a hundred thousands, mostly MS Word and Excel documents!) and currently 2.0.105 indicates 13051 locked files toward two QNAP devices running 2.0.93... Will be following this thread, let me know if I can help in any way (but feels like you're on it right now!) Thanks Quote Link to comment Share on other sites More sharing options...
utente-prova Posted May 15, 2015 Report Share Posted May 15, 2015 [...] currently 2.0.105 indicates 13051 locked files toward two QNAP devices running 2.0.93... Woohoo, that's an amount.I have not tested it on QNAP so far but looks like the problem is tremendous.But what are the alternatives? From what I tested to be used in an corporate envirnoment- AeroFS: Similiar problem but other symptoms. It does not see all the time different file versions, it is even possible that two users have different versions of the same file without any notification that there is a file conflict. So it is easily possible that one user overrides the others changes.- ownCloud: no LAN Sync, no Delta Sync - in my tests it recognized at least conflicted versions- Dropbox: Does everything but not on-premise If you need some log files or similiar I can provide you this. I hope the bug will be fixed soon. It is clear, that file conflicts can happen if many people are working on the same files as they work locally and not on a server that logs the access. But it is very important that there is a 100 % detection rate of conflicts and the user gets adequate information about it. Data loss is fatal. Quote Link to comment Share on other sites More sharing options...
RomanZ Posted May 15, 2015 Report Share Posted May 15, 2015 @utente-provaYes, the problem is still in 2.0. Actually, Sync is not locking files. The issue is that Sync opens a file for reading, and while it is open - MS Word / Excel also tries to open the file, but with exclusive access. OS won't let office to do that (as file is already open, so the access won't be exclusive) and office displays error to the user. @ionreflexI'll open support ticket for you - we'll need your logs, screenshots and maybe some other debug information to get it addressed. This issue is slightly different from what @utente-prova mentioned. Quote Link to comment Share on other sites More sharing options...
lupus Posted July 16, 2015 Report Share Posted July 16, 2015 After 10 month existing the "microsoft-office-bug": something new? Quote Link to comment Share on other sites More sharing options...
Hopkins Posted July 16, 2015 Report Share Posted July 16, 2015 No - I still have to quit BTSync, then compact my Access database, then re-open BTSync, otherwise it sometimes does weird things like abort half way through and even leave it in an unreadable state. BTSync is a great app that I'm willing to pay for when it is right, but at the moment the fact that this issue remains causes me not to recommend it to non-techies who might not be able to fix the problems it might cause. Quote Link to comment Share on other sites More sharing options...
RomanZ Posted July 17, 2015 Report Share Posted July 17, 2015 @allIt is still not addressed, but on our roadmap. I'll update the topic once we deal with it. Quote Link to comment Share on other sites More sharing options...
loki_racer Posted July 19, 2015 Report Share Posted July 19, 2015 @RomanZ I, along with many others, were fairly upset that you guys decide to start charging users to rent the software. I've held of from buying because the bugs that I encounter, have not been fixed. Why would I pay for software that has bugs that haven't been addressed in over a year? I'm interested to know what timeframe users are looking at to see this bug fixed. Thanks. Quote Link to comment Share on other sites More sharing options...
RomanZ Posted July 20, 2015 Report Share Posted July 20, 2015 @loki_racerIf we use precise terms, it is not a Sync bug which is going to be fixed. It is Microsoft Office issue, and we want Sync to work smoother with MS Office as this is extremely popular application. I'll check the timeframe and get back to you. Quote Link to comment Share on other sites More sharing options...
loki_racer Posted July 29, 2015 Report Share Posted July 29, 2015 @RomanZ this bug effects more than just MS Office. I don't even have MS Office installed and I'm experiencing this bug. It happens with the configuration files for a number of my development applications (NuSphere PhpED, SQLYog, etc.). I have to close btsync anytime I'm using my computer because I can't open and close files associated with my work. Quote Link to comment Share on other sites More sharing options...
Chris Jones Posted July 31, 2015 Report Share Posted July 31, 2015 Created an account to say although i'm going to try bittorrent sync, this bug is currently the main thing putting me off. Even if i can work around this (which i shouldn't have to), i can't expect my fiancee to do this (WAF is important). Even if the bugs are technically with other software, it should be worked around in BT sync (maybe a config option or something to set the delay before syncing?). Quote Link to comment Share on other sites More sharing options...
RomanZ Posted July 31, 2015 Report Share Posted July 31, 2015 @loki_racer, @Chris Jones,Right, Office is not the single app using same pattern (and set of access flags) for saving files. We are working to get it workarounded in Sync. Sorry, I can't share ETA at the moment. Quote Link to comment Share on other sites More sharing options...
RomanZ Posted September 10, 2015 Report Share Posted September 10, 2015 @allPlease see fresh 2.2 update - it has addressed issue with MS Office, Autodest, Adobe addressed! Quote Link to comment Share on other sites More sharing options...
Chris Jones Posted September 10, 2015 Report Share Posted September 10, 2015 Great, thanks! Quote Link to comment Share on other sites More sharing options...
lupus Posted September 16, 2015 Report Share Posted September 16, 2015 same problem with access like ever!!! cant believe it! one year is gone and nobody fixes this issue! you crahshes databases with sync! users lose datas with your programm. it seems, you think that is not important...cant believe it. i have started now to write comments on download-sites and warn users to download this software. sorry for that, but you had time enough to think about priorities. Quote Link to comment Share on other sites More sharing options...
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