lupus Posted November 16, 2014 Report Share Posted November 16, 2014 I have a problem with Sync and Access 2010. If Sync is running i often cant backup my access-database with the access-feature. Often an error-message appears like this: "cant create a backup, the file is still in use or locked". The same when i try to comprimize or repair a database with the access-feature.When i shutdown Sync the error-messages do not appear...New Version does not solve the problem Quote Link to comment Share on other sites More sharing options...
RomanZ Posted November 17, 2014 Report Share Posted November 17, 2014 @lupus Can you please collect the process monitor logs? You need to run procmon to record the events, reproduce the issue, then save the log and send to me. Quote Link to comment Share on other sites More sharing options...
lupus Posted November 18, 2014 Report Share Posted November 18, 2014 sorry, its the first time i have something to do with "process Monitor":The log has 465MB, what can i do to make it smaller? Filter? Which one? Quote Link to comment Share on other sites More sharing options...
RomanZ Posted November 18, 2014 Report Share Posted November 18, 2014 @lupus, procmon is a powerful tool by Mark Russinovich intended to track down process activities (files, registry, network, etc.). Most likely it contains a bunch of non-necessary data, though I prefer to filter it our myself not to lose anything valuable. You can try to compress it with zip, usually the log itself contains a lot of redundant information and will deflate 5-6 times. Quote Link to comment Share on other sites More sharing options...
lupus Posted November 18, 2014 Report Share Posted November 18, 2014 sorry, its the first time i have something to do with "process Monitor":The log has 465MB, what can i do to make it smaller? Filter? Which one?ok..i have zipped it now and will send via WeTransfer Quote Link to comment Share on other sites More sharing options...
RomanZ Posted November 18, 2014 Report Share Posted November 18, 2014 Thanks! Quote Link to comment Share on other sites More sharing options...
RomanZ Posted November 19, 2014 Report Share Posted November 19, 2014 @all If someone encounters that your app can't save file to sync folder unless Sync closed - we've prepared another experimental build for you. Please let me know here or via PM if you are willing to check if it resolves your issue. Quote Link to comment Share on other sites More sharing options...
lupus Posted November 22, 2014 Report Share Posted November 22, 2014 please send me your experimental build... did you get my wetransfer-link? seems you have not downloaded it... Quote Link to comment Share on other sites More sharing options...
colinabroad Posted November 24, 2014 Report Share Posted November 24, 2014 @colinabroad  As I understand from you it looks to be a UI issue (i.e. it shows "locked files" while files aren't actually locked) and everything syncs fine. Is it correct?@ RomanZ Sorry for my late reply - yes, this is correct, it looks to now be a UI issue only (for me) Quote Link to comment Share on other sites More sharing options...
RomanZ Posted November 24, 2014 Report Share Posted November 24, 2014 @lupusI've sent you experimental built to e-mail. Let me know your testing results. Quote Link to comment Share on other sites More sharing options...
RomanZ Posted November 24, 2014 Report Share Posted November 24, 2014 @colinabroadI've sent you experimental build for the "locked files" issue. See details in mail, let me know results. Quote Link to comment Share on other sites More sharing options...
lupus Posted November 24, 2014 Report Share Posted November 24, 2014 i havent got an email... Quote Link to comment Share on other sites More sharing options...
RomanZ Posted November 25, 2014 Report Share Posted November 25, 2014 The e-mail was sent to mail box bound to your account on forum, should be coming from bittorrent.com domain, sent on Nov 24 1:24 pm GMT Quote Link to comment Share on other sites More sharing options...
lupus Posted November 25, 2014 Report Share Posted November 25, 2014 may be i am a fool, but i cant find it in my account...where can i receive emails here? i can only see the messengermay be i am a fool, but i cant find it in my account...where can i receive emails here? i can only see the messengeroh god...got it...sorry Quote Link to comment Share on other sites More sharing options...
RomanZ Posted November 25, 2014 Report Share Posted November 25, 2014 Great! Let me know if experimental build resolves your issue. Quote Link to comment Share on other sites More sharing options...
lupus Posted November 25, 2014 Report Share Posted November 25, 2014 Same errors....nothing changed Quote Link to comment Share on other sites More sharing options...
RomanZ Posted November 25, 2014 Report Share Posted November 25, 2014 @lupusThat's not good. I wonder if you can collect Process Monitor logs when issue happens and send to me? Quote Link to comment Share on other sites More sharing options...
lupus Posted November 25, 2014 Report Share Posted November 25, 2014 its on the way Quote Link to comment Share on other sites More sharing options...
BrianR549 Posted November 25, 2014 Report Share Posted November 25, 2014 @lupusThat's not good. I wonder if you can collect Process Monitor logs when issue happens and send to me? RomanZ, I signed up for the forum just to post this. I am experiencing the same "locked file" issue across several users/installs. I would be glad to lend a hand in helping provide information to resolve this. This issue has halted the ability to edit office documents contained in a sync'ed folder without receiving "1 locked file" error in BTsync and have resulted in incorrect syncs. I am experiencing this issue while editing office documents (.docx and .xlsx files) but no issue with image editing programs such as paint.net or MS Paint (just examples). If the .docx or .xlsx file is edited/saved outside of the sync'ed folder, it can be moved into the sync'ed folder with no issue, however, it cant be directly edited inside of sync'ed folder without receiving "locked file" error.  (just opinion) Given how MS handles .docx and .xlsx file saving (temp file/delete/rename), it would seem to me that a 10 second or so delay (could be an configurable advanced option) would help with the issue. Please let me know what information i could provide that would be useful for you. I can provide process mon logs also, unless you have all you need from lupus. Quote Link to comment Share on other sites More sharing options...
GreatMarko Posted November 25, 2014 Report Share Posted November 25, 2014 @BrianR549 - are you able to confirm that your issues exist with the latest build of Sync, 1.4.103? Quote Link to comment Share on other sites More sharing options...
BrianR549 Posted November 25, 2014 Report Share Posted November 25, 2014 (edited) @BrianR549 - are you able to confirm that your issues exist with the latest build of Sync, 1.4.103? Yes, the issue is present in 1.4.103. Here is a screen shot I took using 1.4.103 while simply opening an .xlsx file and adding info in a cell and save/close. The locked file error appear as soon as i open the .xlsx file. I have to restart Sync to make the locked file error go away. Edited November 25, 2014 by BrianR549 Quote Link to comment Share on other sites More sharing options...
colinabroad Posted November 26, 2014 Report Share Posted November 26, 2014 @BrianR549Do you REALLY have to close BYSync and reopen? or do you mean that you close the UI and open the UI again. I have exactly the same behaviour but do not need to close the program to remove the erroneous locked folder message. Quote Link to comment Share on other sites More sharing options...
BrianR549 Posted November 26, 2014 Report Share Posted November 26, 2014 @BrianR549Do you REALLY have to close BYSync and reopen? or do you mean that you close the UI and open the UI again. I have exactly the same behaviour but do not need to close the program to remove the erroneous locked folder message. colinaboad,I was restarting Sync application. However, I just tested what you are describing by closing and reopening the UI, and it did clear out the locked file error (and in the case of my screen shot above, was displaying "out of sync" also) without the need to close the actual application. It appears it could be a small issue with the GUI. I am going to do more testing today to take a closer look at what is actually happening to the files during the sync, and will provide feedback. Quote Link to comment Share on other sites More sharing options...
colinabroad Posted November 26, 2014 Report Share Posted November 26, 2014 @BrianR459Excellent - we have the same error and it is repeatable. If you are able to collect logs and email them into the team with ref 16369 they can look at the problem from two different angles and hopefully find a fix faster. support@SyncApp.zendesk.com Quote Link to comment Share on other sites More sharing options...
RomanZ Posted November 26, 2014 Report Share Posted November 26, 2014 @colinabroadThanks for the logs - it will take some time to analyze the results @BrianR549As I understand your issue is not purely cosmetic - the Excel actually complaints that it can't save the file, right? If yes - we'll need Process Monitor logs first of all. You may use address suggested by @colinabroad or mail us at syncapp@bittorrent.com Quote Link to comment Share on other sites More sharing options...
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