RomanZ

@hungarianhc It is broken indeed. While we are fixing - please feel free to get Sync from our official download page: https://www.getsync.com/platforms/desktop

Thanks @bisente It looks like we've managed to locate and fix the issue. Please see if you want to test experimental build with a fix. Links are provided in ticket.

@chamelion I did not manage to find precise non-marketing specifications for Fritz!Box so here are basic Sync needs to operate on embedded devices: 1. Linux or FreeBSD. 2. CPU i386, x64 or ARM architecture 3. GLibC 2.3 or newer 4. You'll need SSH access to your box. Also note, that Sync memory consumption directly depends on amount of files, so if you get many - your box may run out of memory (calculate it approximately as 1kb per file). To install Sync, you'll need: 1. SSH to your device. 2. Get the binary there. 3. Run it. Note, that Sync will create files and have access specific to the user that runs is. Here are a bit more information on Sync for Linux.

@Xunk It is possible, though it will force to move whole Sync's data to somewhere else. There is an alternative - you can completely disable it by creating a debug.txt file next to Sync and putting "00000000" data into it. Will it work for you?

@lunarfox The main point of linking devices for free version is to avoid extra approvals. If you got some link from other user and want to share it to 2 of your computers, you'll need 2 approvals if they are not linked. Trial version is pretty much like a pro. When you've got rests of a trial - Sync managed to deliver new folder information to other peers in your "My devices" list.

@bisente I've shared a workaround to you in another topic your started. While I already got some similar requests from our user, none complained that user files were corrupt, only Sync service data was affected. Do you get any confirmed case when Sync put the wrong data into file? Could please send such a file to me for inspection?

@bisente We are aware of this issue and working to fix it. As a workaround, you may try the following: 1. Go to your storage folder (the place where Sync stores all the DB files and service data). 2. Create a debug.txt file. 3. Put the "00000000" value there (eight zeros, no quotes). 4. Save and restart Sync. It should no longer corrupt your ID files.

@Mas73 If you are willing to debug the issue - I need some debugging data from you. Debug logs already rotated and do not contain valuable info, though .journal files still may contain traces of your issue. If you are willing to debug it - could you please collect .journal files from at least one peer where files were removed and send them to me? They should be stored in storage folder (see item #3 here for precise location). Thanks!

@rcookerly If your home computer got RO folder - it won't be able to delete anything from seedbox or any other peers. You need to get RW permissions there. Then all changes done on your MBP will propagate to seedbox and other peers.

Dear community, there are 3 primary sources to help resolve your Sync issues: Help Center A vast collection of articles about Sync, its internals, and what is more important - how to troubleshoot it. As Sync constantly improves, we update the Help Center so it will reflect the latest Sync features and ways to deal with issues. Sync Community and this particular subforum, dedicated to troubleshooting. Our forum community is very helpful in advising on issue resolution, and it's quite likely that your issue may have already been addressed - so be sure to use the search function to find answers to your issues. Support engineers also frequent the forum to answer questions and provide guidance, though if you want to turn to support directly - Sync Tech Support is available only for Resilio Sync v2, both via web form and directly from within the application. Not available for Resilio Sync v3. Support team's response time depends on amount of support requests currently in the queue, though we do our best to response your questions and issues promptly. When you are contacting Support, please follow next steps: 1. Describe your issue and environment you run. Screenshots and videos are very welcomed as they significantly simplify understanding of your issue by support engineers. 2. In majority of cases we'll need your debug logs. So if you collect them in advance - it can speed up issue analysis and resolution. 3. Follow further Support instructions.

@12345lamacun Yes, it does. Although, if some files are newer on your owner-peer they won't be replaced unless you ensure the checkbox "Overwrite changed files" is checked in folder properties of RO peer.

@mosteo Thanks for thorough explanation! Currently we have enough info for addressing it at the moment. We plan to fix the issue in one of future releases.

@tedkulp Could you please collect a process sample when Sync consumes 100% CPU time? Just open Activity Monitor, select BitTorrent Sync, click cog button -> sample process. I'll open you a ticket so you can upload sample process for analysis. Thanks!

@mosteo I wonder if you can disable AdBlock and (especially) Ghostery as a test and see if it helps?

@mosteo Thanks for reporting. The first suggestion I'd like to ask you checking if you got your JavaScript disabled. Please check your browser settings and ensure that JS is enabled and no plugins like "NoJS" are blocking it. UI is JavaScript powered, so it is totally mandatory to have it enabled. Do I understand correctly that under "not-so-fast" networks you mean that you connect to WebUI over https via slow connection or something else like remote admin tools? Also, could you please share exact version of your Ubuntu and browser so we can attempt replication?

@MartijnHinderdael No, only improvements. Please see our change log for details.

@dima202 No, core Sync functionality is available in Free version and there is no EOL for Sync Free planned. Briefly, Free version is missing selective sync, folder access control, my devices folder propagation and unlimited folders. See here for more details. Could you please share where did you get this info?

@jbellanca Removal works, But if you try to re-add you need to get below 10-folders limit.

@Shaav Thanks for the feedback. We definitely want to improve Archive functionality in future.

@Shaav That should actually work. It directs Sync explicitly to connect to a designated IP over UDP/TCP. I wonder if you can do the same test with NetCat utility: open a UDP socket for listening behind VPN and try to connect to it from PC which connects to VPN network.

@KawateTadako I'll open support ticket for you - please follow instructions of my colleagues to get it resolved.

@tjluoma Technically, the list of your folders distributed also via classic 1.4 shared folder. So in case you got PRO on all your peers and folders does not distribute very likely indicates the fact that peers can't connect by some reason. I wonder if other folders are syncing fine when your new folder does not appear on another peer?

@Shaav It would be test.txt. The best way to find the last one file there would be take its modification time.

@Shaav I suggest trying to enter predefined hosts to folder properties. The IP:port pair should point to the peer behind VPN gateway, i.e. use not a gateway IP, but IP you would use to reach remote peer. See if it works.

@Andra Do I understand correctly that QR code scanner closes as soon as you open it even if you do not point to QR code? Are you able to see anything in QR code scanner (cam output) or it does not show? Also, when scanner closes, does app exits completely or it leaves to main view?