Helen

Andersб What is your call exactly (that you type in url bar) and what is the reply you get from it? Also, make sure that the folder you are trying to add (via ad_folder call) is already present in your FS. http://server.domain.com:port/api?method=add_folder&dir=C:\\folderpath\\data&force=1 worked fine in my tests.

Try http://server.domain.com:port/api?method=add_folder&dir=C:\\folderpath\\data&force=1 double slash for Windows

slawson2000, This issue was analyzed and fixed in Sync 2.0 and cannot be delivered to 1.4 version anymore. Please try 2.0 to see if in your case the problem remained. Thank you

slawson2000, causes that come from Sync's code were fixed in Sync 2.0. However, there might be some other reasons, which need investigating with logs and details on the problem. See the guide on Sync 2.0 for collecting logs

Hi, Please, see this topic, where same problem is discussed and solution suggested.

Xi4, no,noting should be installed ahead. You just launch BitTorrenct_Sync.exe, in calls up a wizard, installs BTSync.exe and .dll in C:\Program Files\BitTorrent Sync (or whichever you choose) and a shortcut (if selected during install). Do you mean that in your case even wizard is not started? Can you please write to sycnapp@bittorrent.com with all the detail on from where you launch it, where you install it, a few screenshots? Don't forget to put the link to this topic inside your mail so that I knew where it comes from. Thank you!

VelvetLounger, sure, have a nice trip A little tip: try looking at Activity monitor on the peer where you see locked files and stopping the processes that might be using the files. Also, this might be just a UI issue and even though there are no files locked, and all are correctly synced, UI will still say you "X locked files"

guido666, 1. this is going to be fixed. 2. there is no need to delete the share and add it again. You may just move the folder to another location on your machine (in a file manager) and Sync will recognize it and change the path automatically, so the folder will remain connected and synced with other peers. If you are using a Windows machine, the folder shall be moved within one drive. I just meant that there is no function to move the folder from inside Sync, but you can always do it in a file manager.

b0rman, What Sync version is it? [20150302 12:57:44.666] Blocked downloading file cache......html due Connection closedmeans that the remote peer, instead of sending the file closed connection. Why? - need investigation. Perhaps, it's in use, or the filename is too long, or is incorrect, depending on the platform. 192.168.0.41:42314: did not pick any blocks. blocking peer temporarilysame for 188.***.211.***:46218, it's the contrary - the remote peer didn't pick up anything, so this peer blocked it for a while. Again, why - needs insights. Probably it's too busy with something. or cannot accept the files. btw 188.***.211.***:46218 and 192.168.0.41:42314 - is it local/public IP of the same peer behind NAT? Incoming connection from .....result of the above two. Disconnect: Is seedthere is nothing to sync at the moment.

Enable "overwrite any changed files" option on RO peer (your backup machine). These statuses (Out of sync vs Synced) appear if files were changed on RO peer. yes, write to syncapp@bittorrent.com, put a link to this topic and say "for Helen" , and collect and attach logs from this mac by this instruction . Thank you!

guido666, 1. we know about this issue. Just to clarify - "white folder" state is 'Connected state" (folder is connected and placeholders are created), 'dashed folder' is "Disconnected mode" with tooltip "Available" Unfortunately, there is no workaround for it in this Beta build. Option to disconnect the folder only from local devices is added later in newer build, not yet released for public. The fix itself will come out later. Sorry for the problem caused. To answer your question: go to 'My devices" click on your device (local device) and change the mode. 2. Keep debug logging enabled on your machines, if it happens again. please try to note what steps might have lead to it, and please send debug logs from all peers. tell us what exactly folder was removed. 3. Thank you, we will consider adding this feature in Sync.

slawson2000, Thanks! As for the issue itself, to put if simply - in most cases the problem is caused by temp copies of the documents (where the app saves your editions when a document is opened and being edited). Sync cannot make friends with them

Moved this topic to the relevant thread guido666, Any specific details about platforms and versions of Sync? 1) the mode name was changed from "Available" (in Alpha) to "Disconnected" (in Beta) on the contrary. Where exactly you see "Available" on Beta? These modes can be seen in Device's list - is it there? 2) Wasn't there button "Cancel"? or X button in the corner of this dialog? I cannot think of possible reasons why disconnection can be triggered without actually clicking "Disconnect" option. Do you remember the steps that led to it? Or try to notice it if it happens again. 3) There is "Start Sync on startup" option in Sync preferences. Is it enabled? If yes, check if Sync's shortcut is placed in Startup folder (you may open it by Run-> shell:startup) or check HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\ key in Registry editor. 4) Sync never had ability to change the path. You need to do it manually in your file system. Sync will recognize it, as long as you move the folder within one letter drive.

Now Sync team provides support to everyone. There was some confusion and you've submitted your case to BitTorrent Client app, not to Sync app. Later, when it was figured out, you were informed about it and your ticket was redirected to Sync team and reply was provided.

What's Keeping Me? then? Or command 'sudo lsof' in Mac's Terminal (actually What's keeping me? is the frontend for lsof). Or nay other utility that you might like. Also, if there is a chance to have files with "locked" flag (as can be set in a file's info), you may remove it with chflags -R nouchg /path/to/the/foldernote that in this case all flags in the folder and subfolders will be removed. So use it wisely if you need to preserve it for some files.

phneutral, "Plus" button in the lower right corner -> New backup and you will be able to pick backup location. For adding sync folders, 'Simple mode' should be disabled in Sync preferences as in 1.4. Though there was a little problem with it, though a workaround was found: share the folder again from PC to phone via QR code. All further discussions of Sync 2.0 should be done in the relevant thread

rdiaz02 Workaround: when you have an 'available' folder on the phone (not yet connected), just share is from PC via QR code again. Sync shall recognize that this is the 'disconnected" folder and suggest picking path for it. Of course with Simple mode disabled on the phone

as the linked topic indicates, Sync 2.0 seems to solve it. You may try it, here's the download

liefde, Backup seems to fit the needs - it shares RO link to remotes and they do not touch the files in any way. Add the folders with media : Sync menu -> New backup -> Custom location. Pick the folder and share it.

Sync itself doesn't have functionality to show them. Here are some utilities to see locked files. Handle, ProcMon, Process Explorer Also, prior to using them, you may try restarting explorer.exe

Anders, Windows? First of all: "storage_path" : "C:\\Users\\alj.group\\SyncAPI", Secondly, check with 'get_folders' method at least, see what you'll get.

this flag forces Sync to work in standalone mode. When updating Sync with it to 2.0, no integration with the system will be possible. The flag will have to be removed. Besides, this issue was addresses in 2.0 and seems to be fixed. Also, this topic may be of interest here.

All, great! Mark it as solved.

Thank you for the info. We'll investigate it.

Please send feedback from your device, put a link to this topic in the text of feedback. Thank you!