Helen

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  1. Helen
    Thank you for the info. We'll investigate it.
  2. Helen
    Please send feedback from your device, put a link to this topic in the text of feedback. Thank you!
  3. Helen
    all, It looks like installation was done by admin with all keys going to HKCU, but update - by users, so the keys didn't get updated. What was you installation and how exactly you launch Sync, from where? Also, go to Registry Editor [HKEY_CURRENT_USER\Software\BitTorrent\Sync] and see what Revision key you have (send a screenshot)
  4. Helen
    The cause is "07 JUN 08" folder on the source (well, at least it's captured in the log, perhaps, there might be some others). Try renaming it. Also, perhaps, you might need to re-connect the folder on RO-ecr node. BTW, are 1.4. nodes updated to 1.4.110?
  5. Helen
    Sync can interpret renaming in two ways: as actually renaming the file or as the file being deleted and new created. In latter case the whole file will be re-synced. It depends on how it's done by the renaming app and what notification Sync gets from the system. Anyway, I'd like to take a look at logs from both peers - the one where you rename it, and the one which receives the whole file again. In the mail put link to this topic, and please tell me what file you renamed, its old and new name. Thanks!
  6. Helen
    Anders, The IP instead of the peer name means that Client 3 was not able to directly connect to C1 and C2. at least to NEB....V01 it's connected via relay (see arrow icon) On the whole it looks like peers were not able to merge their folders. The quick fix for it is to re-connect the folder. The long fix - is to send logs from all peers. Also please describe your network environment and peers OS, put the link to this topic.
  7. Helen
    Do I get it right and you didn't wait for indexing to finish before you shared the folder? Sorry, but what is 'long read and write"? You mean indexing? During this process Sync reads and hashes each file, then compares the hashes to those on other peers. So if you have a lot of files and they are streamed at the moment, indexing may rally take much time. Then this computer should receive RO key from your master box.
  8. Helen
    That's correct. When you delete files on RO peers, for Sync it still looks like folders on both peers are not balanced, so it shows "out of sync' and in sync queue on RW peer you will be able to see the files that were changed on RO peer.
  9. Helen
    yottabit, What are your peers? In what direction you sync files? was this folder connected before you updated one of the peers to 2.0? As a quick test try renaming one of the problematic files, or the subfolder where these files are located, since the known cause of the problem is still the same - incorrect encoding.
  10. Helen
    regereactor, Did you clear settings after uninstalling Sync 2.0? Those in /Users/username/Library/Application Support/BitTorrent Sync/ Sync 1.4.110 is not compatible with those settings.
  11. Helen
    GreatMarko, thank you! Yes, GreatMarko is right. 'regular sync folder' - It's a folder that you add via QR code to the phone, as to distinguish it from backup.
  12. Helen
    Their main argument was to make *backup* actually - a safe storage of files without a risk to lose them. You just upload them from phone to PC, and clear them from the phone. Still having them safely stored somewhere else. For two way deletion regular sync folder can be used.
  13. Helen
    Hello, on the contrary - one day it was changed from 1.3. variant to 1.4. variant after multiple requests to do it. So, to be honest, I don't think that it'll be changed back in the near future. But you may up-vote for it in feature request thread (not sure this request already exists) Thank you!
  14. Helen
    This is how backup worked in Sync 1.3. This is how it works now in Sync 1.4. It's implemented this way. Again: backup is implemented this way - if you delete files on the phone, they will not be deleted on PC. This may happen, if you have "Overwrite any changed files" enabled on PC.
  15. Helen
    Tarcisio Alves, If you enable backup (or add another folder from backup menu) and share the key to PC this will *always* be a RO key. this is how backup works, you cannot change it to RW. only RO. So this will be a one-way syncing, if you want a two way syncing, you need to add a folder (empty, for example) to PC first, then 'Share' it with a QR code. On the phone disable Simple mode, tap "Add folder", scan the QR code from PC, pick the folder you want to upload files from. connect. Please follow this guide, other details on Sync on the phone are here So after that your files will be uploaded to the folder on PC, and next time you delete files on the phone, they will be deleted from PC. any cha will be synced to PC. and vice versa - any changes from PC will be synced to phone = two-way syncing!
  16. Helen
    Ok, did you set it as default location for any other app, e.g. for downloads, etc? What is the exact full path of folderA? Is it possible for you to capture a video of all this and send it to sycnapp@bittorrent.com? Is the recreated folder empty or files with 0 byte files? Which ones exactly? Trace it with ProcMon - set filter "path contains <parent folder>" and see which processes are using it.
  17. Helen
    If you use our binary, it's in .sync folder near the binary. or wherever "storage_path" in your config points I suppose you define credentials in the config? If yes, after fresh reinstall launch Sync without config and without credentials for the fist time. This issue was previously addressed and fixed, though. What Sync version do you use?
  18. Helen
    proactiveservices, Sync team has a lot of Sync-related confessions If you encounter problems with Sync you may always consult the guide on it or write to syncapp@bittorren.com
  19. Helen
    WPSyncer, There will be a warning for mobiles in Sync 2.0
  20. Helen
    Mrath, Yes, you can. Sync sees that there is some .sync subfolder in the folder you are trying to add, so it just warns you that it might be syncing via another Sync instance (which is unlikely, but Sync has no chance to know for sure, so it just warns you). So, you may either say "Yes" or go to your folder and delete .sync subfolder, add the folder to Sync again. Why you were requested to setup new login/password and you folders were gone - is another story. It comes from all setting and configs of Sync being lost or not readable, or rest. In its own turn is may have dozen of reasons, like bad update process or some crashes, or access to the folder locked, etc.
  21. Helen
    Is it possible that the first (or second, it depends on your initial setup) /folderA/ - is symlinked from its parent folder. Check it in Command Prompt with command dir D:\..\Some folder\ where 'Some folder' - is the parent folder to 'folderA', or dir D:\..\Some folder\folderA see what is written for 'folderA'. If you see <Junction> - you may remove is by cd D:\..\Some folder (or D:\..\Some folder\folderA, again it depends on your initial setup)rmdir folderAActually, by rmdir you may remove all those recursive folders if they are junctions. If you see <DIR>, you may delete them by command del, if they are actually empty
  22. Helen
    @all, You may already test it on Alpha It can be installed and used simultaneously with Sync 1.4 (there is no need to uninstall 1.4). But if you previously and an Alpha 2.0 installed, this one should be removed. !!! Please, use Alpha only with some test folders and files!!! Please let me know about the results either in PM, or via feedback form from Sync. Don't forget to mention this topic and your username, so that I knew what it's all about. @goli, Many cases seem to have their own root causes. Yours might as well. So I suggest either trying Alpha 2.0, or sending logs from Sync 1.4., if you haven't yet. whichever you'll like more. Thank you all.
  23. Helen
    Poweredge, What exactly Sync build you are trying to install? From where exactly you launch the installer - are there any Sync's settings file near it? please write to syncapp@bittorrent.com with these details. Put a link to this topic in your message.
  24. Helen
    heyjoe, please write to syncapp@bittorrent.com, we'll provide further instructions for collecting dumps.
  25. Helen
    wasif_khan, it means that out or 21 (or something) peers that have ever been connected to this share, none (zero) is connected right now. They might be offline, or they disconnected the folder from their Sync, or there might be some connectivity issue and they just cannot get connected. If this is a connectivity issue, write to syncapp@bittorrent.com, describe your setup, put a link to this topic in the message and attach debug log from your peer and any other peer that cannot get connected.