Helen

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Everything posted by Helen

  1. @all, Team knows about it and is working on a fix. Please follow this instruction to collect logs and send them to syncapp@bittorrent.com In the mail put a link to this topic and, please indicate which exactly files are reseted (to trace them down in the logs) and on which of the peers you see it happen. Thank you!
  2. SimonWood, What makes you think that Sync picks another folder? Sync is not actually designed to do it Please check the path for the folder (either in tooltip or on column "path") when you have the drive connected and later when you disconnect it (and, as you say, Sync picks another location. Send these screenshots to syncapp@bittorren.com and mention this topic as well (put a link to mail). "folder not available" (or "folder cannot be found") means that the location from which the folder was added is not longer available (the folder was removed from there, or as in your case, the whole drive was disconnected).
  3. fatso83, What is the actual speed it's transferring at? There are multiple reasons for low speed. Please write to syncapp@bittorrent.com, send the debug logs from both. Mention this topic in the mail.
  4. Tarcisio Alves, 1) If you use backup to upload files from phone to PC, and then delete files from the phone, they'll remain on PC. This is how backup works, see it mentioned in the guide 2) if you do not want to use backup, and want two-way syncing, add the "download" folder as a regular sync folder via "add folder' option, as jvargem suggests. You will need to disable Simple mode in Sync settings on the phone to be able to pick the folder location (with Simple mode enabled, the folder will be created in default location on phone memory) , see details in the guide on Android However, once you use KitKat, you are likely to run into its limitation for apps to be able to write to SD cards. SO you will be able to create folder either on internal phone's memory or in /Android/data/com.bittorrent.sync on SD card.
  5. Zcehtro, I see your tickets. I'll analyze log and provide reply there.
  6. rdej47, Thank you. Moved topic to Feature requests, where it belongs
  7. writer_, I see that you have opened the ticket in Zendesk, and the answer was provided. For Linux there is an article in guide. Yes, we realize that in Web UI Sync works slightly different. We'll adjust the guide to make it more informative.
  8. patoka, 1) You may delete that sync file (text document which is 53 Gb). 2) Then go to sync settings -> Advanced -> More options and check 'log_size' parameter. As GreatMarko says, by this parameter you may limit the size of that file. By default it's 100. If yours is not, click "Reset", see it change to 100, and restart Sync. Trash_ttl indicates the number of days that Sync keeps files in Archive folder.
  9. mergedplot, Oh, yeah, sorry, somehow I missed some details. Managed to reproduce it, we'll fix it.
  10. Matt, Silent mode? Then it's not Sync's bug. In IOS (not sure about previous versions, but iOS8 does it) when you put the device in silent mode it mutes everything, including video player (in-built). Since Sync uses QuickLook player, videos will be played without sound, submitting to iOS rules. As a test try playing a mov file in Camera Roll. Other apps will work fine because they are 'independent" players. Sync uses system player. You shall be able to increase volume right in the video, even if the phone is in silent mode.
  11. Matt, and what is the codec of this video? Here are the codecs supported by iPhone 6. Is Sync version 1.4.103 on iPhone?
  12. chicagonyc, I've PM'ed you with detailed instruction on permissions. Try it. If you still don't get the satisfactory result, you may additionally see this topic or write to syncapp@bittorrent.com, refer to this topic and show (some screenshots) you your folder owners, users ,etc (like on my screen i sent to you)
  13. Zcehtro, Do their size change after shrinking? If yes, try restarting Sync Another thing to try: on PC in Command Prompt navigate to the folder with these jpg's and run command "copy /b * +,," (without quotes). This will 'touch' all your files and update the 'modified time' parameter. Don't do it if you need "modified" time unchanged!!! And finally, aren't those third-party apps still preventing Sync from accessing files anyhow? If the problem remains, write to syncapp@bittorrent.com, send logs from *both* - PC and phone (for phone you need to send a new feedback and agree to attach logs). In the text of feedback, please put the link to this topic.
  14. kkm, backup. After you backup photos and delete them from the phone, they should remain on the target .
  15. romeograham, Yes, you can delete it. Just quit Sync (no need to uninstall), and delete the log. Start Sync. No it's not similar to Archive. Log records all the events Sync does and goes through while syncing and is mainly used for debugging.
  16. fyl, I suppose this is what you are searching for - encrypted key. If not, please write to syncapp@bittorrent.com and tell me what you are trying to achieve, I'll provide more details.
  17. wimbit, please write to syncapp@bittorrent.com and describe it in more details, what exactly you mean under "sleeps suddenly'? crash?
  18. edyssomn, I suppose you are inside the sync folder, and press the phone's soft button 'menu', right? In this case you will get only 'Sync" option http://sync-help.bittorrent.com/customer/portal/attachments/335632 To see the settings, go to main view of the app and press the phone's soft button 'menu' http://sync-help.bittorrent.com/customer/portal/attachments/324126 If it's not your case, please write to syncapp@bittorrent.com and send a few screenshots of what you get. Thanks
  19. acffordyce973, 'Enter key' option is for entering keys (AGFR2....2W or BEWR..5R, for example), not links ( https://link.getsync.....). Sync expects to key a key in field "If you have received a key, paste it here:", so after you put link there, Sync doesn't understand what it is. If you what to use shared links, please open them in a browser on your phone. Please, do not confuse keys and links Keys start with letter A or B and have 33 symbols, links...well, they are links - https://link.getsync.... - very long links.
  20. those words were posted by a customer, not by Sync team. The team never presumes saying that. The post was hidden for personal attack. Now let's get back to constructive criticism and feedback on *product*. Thank you!
  21. @Sampsa Pasting the link directly to Sync is a good workaround, since in this case getting folders connected doesn't actually depends on browsers settings. It looks like in your Chrome external Protocols are blocked. For Chrome I would suggest trying the following: Go to C:\Users\username\AppData\Local\Google\Chrome\User Data, quit Chrome, open file Local State in a text editor and search for 'btsync:true' or ''btsync:false' Delete this line, save and close the text file. Now launch Chrome again and go by the link. It should work Also: Your PC should have these two keys: 1) HKEY_CLASSES_ROOT\btsync\shell\open\command "C:\Program Files\BitTorrent Sync\BTSync.exe" /ADDURL "%1" (ot it'll be C:\Program Files (x86)\ path, depending on your PC specs)2) HKEY_CLASSES_ROOT\btsync\DefaultIcon ""C:\Program Files\BitTorrent Sync\BTSync.exe" /ADDURL,0"
  22. @all, Viewing which exactly files are locked is considered to be implemented in future updates. So far, please use third-party tools to see the locked files ProcMon or Handle (for Windows), What's keeping me or lsof command in Terminal (Mac). Or any other you like.
  23. @all, open the Registry editor Go to [HKEY_CLASSES_ROOT\.css] and see if there is "Content Type"="text/css" string. If you don't have it, try creating it: right-click on the field, and pick New- > Sting Value. Name - Content Type. Then right click on it and pick "Modify" and put text/css into "Volume data" field.