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Everything posted by Gane O'dwyer
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Files delete from PC didn't delete on phone's SD card
Gane O'dwyer replied to shai's topic in Sync Troubleshooting
What is the app version on Android, the folder permissions of that folder on the desktop side? I am100% sure that it is a custom backup folder created on the Android and added with read only permissions on the desktop side. Anyway need to know all details. -
Duplicate identities being created in .SyncUserXXX folder
Gane O'dwyer replied to luckman212's topic in Sync Troubleshooting
@luckman212 Please do contact support team and they will help you in the issue resolving. -
MacOS High Sierra - Statusbar color wrong
Gane O'dwyer replied to CobusT's topic in Sync Troubleshooting
@jkis This is a know issue. We do plan to improve it.- 65 replies
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- high sierra
- notification
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(and 1 more)
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@Fabniam We recieved your request in our system. Let's discuss it there.
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Try to disable the antivirus apps and repeat again the app updating.
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[Solved]Linux Repo Public Key is not available
Gane O'dwyer replied to dhoyt7141's topic in Sync Troubleshooting
You are welcome! -
good
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You can do it via 'contact support' option in the app settings.
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@dpdpdp Our team found the cause of such app behaviour. Contact support team and they will send you a relevant build with fix. Thank you.
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@rimanek of course Sync 2.6.0.1317 contains many improvements but I can't tell you if it is the most stable version as not so many customers have installed it yet or simply we didn't get too many reports about any bugs. So it means that 2.6.0 can be used by you.
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[Solved]Linux Repo Public Key is not available
Gane O'dwyer replied to dhoyt7141's topic in Sync Troubleshooting
Just update our public key using command: wget -qO - https://linux-packages.resilio.com/resilio-sync/key.asc | sudo apt-key add -after use command: sudo apt-get update Sync saves all system data in the storage folder of the app but the app itself doesn't have a create backup option. -
Sync not allowing windows to shutdown
Gane O'dwyer replied to BSW200's topic in Sync Troubleshooting
@BSW200 The problems not on the Sync side. Check if the KB4345459 installed on your device.https://www.ghacks.net/2018/07/17/microsoft-fixes-july-2018-updates-for-windows-7-windows-8-1-and-server/ -
The license could be downloaded from the license management console and use that license for the activation copy/paste it's content.
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Sync Home can be applied on the any OS but only Sync Business has some restrictions.
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On Windows simply double click on the downloaded license key, or right click and pick to "Open with Resilio Sync". Another way is to open Sync UI, go to Menu -> Licenses -> Apply new key, pick the downloaded license key.
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@rimanek Sync 2.6 has important improvements but better ask support team how is stable new released version.
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@BensTech Contact support and attach logs from 2 peers.
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@Hadoken Server OS - any Windows Server and Linux with non-arm CPU (NAS also count) requires a server addon. Sync based on per user model. So if you have a single license but 2 devices it means that you can link them under common identity but if you do not need it use another license seat. If any questions occur please contact support team.