techineer54

Locking files?

37 posts in this topic

My problem is that I download files mainly in Excel or CSV format directly from 3rd party platforms such as Am Ex, EShares etc. Those files seem to be locked and I don't know how or why. Once I actually restart my sync although the locked message goes away, the files remain in locked status and never sync across my network.

I did find a workaround which is going into each of these locked files, making a single edit such as putting the #1 or any keystroke into a single cell, then hitting save. Once I do that the files start syncing across and I presume is now unlocked.

Share this post


Link to post
Share on other sites

I worked on a powerpoint file for a few hours today, moved it from my documents folder to a resilio sync folder (sync pro 2.4.4). 

Tonight, when I opened sync, it says that file is locked. I closed that file hours ago. This "locked file" message happens frequently with colleagues and myself. Files are said to be locked but sometimes appear fine to others. Usually closing and restarting sync removed the locked file message BUT one should not have to stop and restart sync every time one works on a file in sync folder. 

Hopefully your team is actively working on this issue. 

 

Share this post


Link to post
Share on other sites

I'm also confirming issues with locked files syncing in Windows.  Full details:

1) Often work with a lot of MS Office files (Excel + Word mainly).  When I open a file, make changes, and save the 1st time, I get a UI popup saying can't sync file because file is locked.  This is OK and normal expected behavior [though I wish I can have setting to disable those popups...]

2) However, I find that even after I close out of Excel or Word completely, Resilio still shows some (but not all) of the files I worked with as being locked.  The ONLY way to fix this is by restarting Resilio in which case those files will sync.  This seems to mean the files weren't locked anymore and Resilio just thought they were for some reason before the restart?

3) One more twist - tonight, I noticed one Excel file that did NOT sync even after restarting Resilio (and waiting for it to index folders for a couple of minutes).  I only managed to get it to sync again after I opened the file, and saved it again.  Not sure if this is also a bug, or just a random 1-time thing.  

I appreciate that the Resilio team is looking into this but just want to state the obvious that this is probably an issue that should be prioritized because Resilio users are relying on the fact that sync keeps folders identical and allows us to access documents on any device...

Love the product otherwise!

Thanks

Share this post


Link to post
Share on other sites

2) Can you please send the logs to me: reproduce the locked file, close it, see that sync reports it as locked, restart sync and collect the logs, send these to support and please mention the file name . Here's full instruction

3) that looks like the file was not released at first, like explained here . if that didn't happen long ago, mention this file name as well, I'll check the log. 

Share this post


Link to post
Share on other sites

Dear Helen / Resilio Support,

We are having the exact same issue. Both v2.4.4 and v2.4.3 are not working. As long as a file was locked, Resilio failed to re-sync it ***AFTER*** the file became unlocked. Did your engineers find the root cause yet? Looking forward to a fix soon.

It is a great and perfect product without this fault. Thank you!!

Best,

Alex

Share this post


Link to post
Share on other sites

Hi Resilio Support,

what is the last working version? We are struggeling with the locked file problem on a synology DS415+ (avoton) and a synology 412+ (cedarview). Can you provide us with  older versions to give us a try?

best,

DIrk

 

Share this post


Link to post
Share on other sites

I can confirm the locked files just don't seem to be syncing like they used to.

We have issues with AutoCAD drawing files and Sync.  When working on a drawing the file shows up as locked as expected.  After you close the file Sync does not sync the data to the other devices.  Seems to consistently not sync these files even after closed, and even after restarting the Sync services on all devices.

We also see this with recent Excel files.  Even after closing they never sync.  Obviously this is a big issue.

In older versions of Sync if a file was locked it appeared that after the file was closed the file would sync to other devices.  It is difficult to tell when it is working or not now.  You have to manually compare folders which is no fun. 

A nice feature would be an option to re-scan the folder structure and look for files that are not synced.  I read about removing the folder and recreating it, but that is not an acceptable method in my mind.

We're looking at Connect for a larger implementation but no way we are making that investment if Connect has the same type of issue.

Looking forward to a new version that resolves this major bug.

 

Share this post


Link to post
Share on other sites

I found a temporary solution by installing 2.3.8 and syncing seems OK so far.
Office 365 files are syncing properly now.
There is also no more locking issues.

Share this post


Link to post
Share on other sites

I have some problem.

I try install and use version 2.3.8.

PS:
It would be desirable
that the support was a bit more humble and take more account of the bugs found by users. I bought a license and I would expect more professionality.

Share this post


Link to post
Share on other sites

I'll chime in here.  Windows clients affected but not MacOS.  

-Running latest version of Sync client.  

-.DOCX and .XLSX files are created by a user and saved.  In some cases, but not all, file is reported by Sync client to be locked.

-Closing Word/Excel does not fix the issue. 

-Restarting sync client on their device does not resolve the issue.

-ProcessManager reports that file is in use by Explorer.exe.

-Throttling Explorer.exe via Task Manager, pause/resume sync and File Locked error goes away in Sync client.  But, file does not sync to other devices.  I have found no way to sync this file.

-Duplicating this file via copy/paste and it syncs instantly.  Right now we are deleting the original and renaming the copy.

Share this post


Link to post
Share on other sites

@Landini76,

the team in looking into it and is taking into account all the reports from this thread. Everyone is welcome to contact support directly to get personalized attention and have their case investigated individually. 

On 2/9/2017 at 3:37 PM, Helen said:

2) Can you please send the logs to me: reproduce the locked file, close it, see that sync reports it as locked, restart sync and collect the logs, send these to support and please mention the file name . Here's full instruction

thank you. 

Share this post


Link to post
Share on other sites

Same here with v2.4.4 and I solve with v2.4.1 which runs.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now