Helen

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Everything posted by Helen

  1. Helen
    will be synced from server provided the file is not changed there in any way
  2. Helen
    yes it is
  3. Helen
    this is a serious issue and needs investigation. Could you please send the debug logs from both - Android and NAS (instruction), and mention the filenames. No need to reproduce (bu if you have a recent reproduction captured by the log, that would help a lot).
  4. Helen
    yes, i know that 3 is file not found. If it refers to \.sync\Streams it's totally OK, you don't have it. No, it's not a leftover from BTSync. Sync syncs files' alt streams and xattrs. If operating system does not support these, they are stored in \.sync\Streams. So if operating system supports these or there are no streams/xattrs on your files, you won't have \.sync\Streams.
  5. Helen
    he spinning icon means that there are some files stuck syncing and Sync is trying to finish syncing. Try these suggestions or contact support with debug logs: https://help.resilio.com/hc/en-us/articles/205450355-My-files-don-t-sync You can open peer list and see sync queue there.
  6. Helen
    Please see here: https://help.resilio.com/hc/en-us/articles/205450355-My-files-don-t-sync Yours might be any of the mentioned reasons. Else, please submit logs to support for analysis.
  7. Helen
    This is already fixed. Fix will be included into 2.6 version.
  8. Helen
    Since this is all p2p, better upgrade all peers to same version. Cannot guarantee that 2.3 and 2.5 will work - way too distanced Sync versions.
  9. Helen
    You cannot. "Service files missing" error means that Sync does not associate the share with directory on the drive. Fixing it requires re-pointing the share to the directory. Sync creates new database and needs to re-index all the files.
  10. Helen
    obviously it's beyond Sync. There's definitely something wrong with volume/raid configuration. There's also nothing critical in the logs you've sent. You might want to debug this with Synology or remount your filesystem.
  11. Helen
    Error 5 is Window's "Access denied" error https://msdn.microsoft.com/en-us/library/windows/desktop/ms681382(v=vs.85).aspx SO check file's/ folder's permissions and .sync/Archive directory permissions Don't know what error 3 refers to though. In such cases better contact support with debug logs. Or at least run though the most common reasons : https://help.resilio.com/hc/en-us/articles/205450355-My-files-don-t-sync
  12. Helen
    all, the whole usr/local/resiliosync/ folder. everything you have inside it
  13. Helen
    same time, date and timezone? Search for "more that 600 allowed, aborting" or something like this, in the logs (provided debug logging is on) and you will see time difference.
  14. Helen
    either disable Selective Sync on phone, or delete the file from within Sync app. Again: if Selective Sync is enabled and you delete the file from the folder (using a file manager), it's converted to a placeholder (this is how Selective Sync works). To propagate deletion to other peers you need to delete the placeholder itself. On the phone placeholders do not appear in file managers (to ease load on the device) so to propagate deletion to other peers delete the placeholder from the app. On desktops placeholders do appear in a file manager, thus you can either delete this or use "Remove from all devices" context menu.
  15. Helen
    You can restore them from Archive : https://help.resilio.com/hc/en-us/articles/204754239-Using-Archive-for-file-versioning-and-restoring-deleted-files- Apparently, folder tree on C was newer than that on B and A, so deletion propagated. To get more details, please give more details - sync version, file names and debug logs to support.
  16. Helen
    interesting, sync is not that privileged in the system so as to be able to crash DSM, especially on a new powerful NAS. After the recent test: /usr/local/resiliosync/ - what you have there? Send its content to tech support.
  17. Helen
    ok. and if you reinstall dsm - it reboots all right until you install Sync. Then the problem reappears. right? I\m just trying to sort this out.
  18. Helen
    you know it's not Sync service, right? Just to confirm - when you completely remove Sync from NAS and reboot it, no problem appears, correct?
  19. Helen
    download them from here http://internal.resilio.com/support/debug/Archive.zip
  20. Helen
    On your NAS check folder /usr/local/resiliosync/ - what you have there? Send its content to tech support. After that delete everything from /usr/local/resiliosync/ attached are the binary and config file from the spk package. put binary to /usr/local/resiliosync/bin , config - to /usr/local/resiliosync/var and run manually: ./rslsync --config /usr/local/resiliosync/var/sync.conf See what error you'll get. You'll need ssh to your NAS. rslsync sync.conf
  21. Helen
    Did you send the log files to support? what's the ticked #?
  22. Helen
    Did you see "Failed to write attributes for file " the logs?
  23. Helen
    can you please check if this case applies to you you as well? You might want to look at debug logs from Pi or send them to support.
  24. Helen
    reboot the phone - this will trigger media scanner.
  25. Helen
    Are you talking about progress in "Status" column in Sync UI? that's the progress for the whole share, total.