Helen

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  1. Helen
  2. Helen
    All supported NAS are here: https://help.resilio.com/hc/en-us/categories/200923136-NAS No new ones are planned to be added in the near future. You might want to just installed a linux binary there. Although, not sure it'll also work
  3. Helen
    also: https://help.resilio.com/hc/en-us/articles/205450295-How-do-I-reset-my-WebUI-password-
  4. Helen
    A few details would be great as well - what files, what share, etc. Thanks.
  5. Helen
    Sync Home Free does not work for you? Ran multiple tests on multiple androids - file's deleted all right (provided PC has RW access to the share). Once " inside the phone Sync app itself the files were all reported as correctly deleted," they were removed. Are you sure you looked into the correct path in "ES File Explorer Pro"? It would be great to get logs from your devices, but once you've uninstalled, then I guess I won't be able to tel what was going on in your case.
  6. Helen
    no. Sync is not creating anything in sync shares, it's no capable of that. all that Sync creates is located in .sync in share's root , there indeed you will see temp files with .!sync extensions - these files are being synced at the moment. nothing more, nothing with ~ at the beginning of the filename, or some random extension at the end. Look at History in Sync - may be there'll be events on these files creation.
  7. Helen
    :thumb_up:
  8. Helen
    how your shares are configured, what devices you're using, what folder you choose to sync and how exactly, what you expect to see and what you actually see. etc
  9. Helen
    do i get it right and the steps are: 1. link this device to some remote one 2. select mode "Disconnected" for this device 3. right after confirming, all shares arrive from remote and are connected with Selective Sync off. right? Never seen that in the lab. What are your devices? Sync version? Better send the debug logs to support right away till they keep the reproduction there. collect them from storage folder. thanks.
  10. Helen
    Can you please share the following details: 1) what Sync version you use 2) what access to the share PC has. is it camera backup or a regular sync share? 3) is Selective Sync enabled on either side? 4) did you check History in Sync on PC - does it say "file abc removed' ? 5) does restarting sync on both sides help? 6) how do you check the success of deletion on the phone - Sync UI, Gallery, file manager?
  11. Helen
    Have you seen this guide already? https://help.resilio.com/hc/en-us/articles/205450355-My-files-don-t-sync
  12. Helen
    Sync work over VPN. Just make sure that the incoming and outgoing traffic is routed through same gateway.
  13. Helen
    ok, then to fully sync B, which a subfolder of sync share, tap and hold -> Sync. All files inside it will be synced . As for deletion of files, please send debug logs to support from both devices, and a few screenshots to illustrate your setup. Don't forget to mention which files you delete.
  14. Helen
    what you mean with "turn few sub folders off "? If you don't want subfolder1, subfolder2, subfolder3, subfolder4 to sync, you need to enable Selective Sync for the share. But in this case it's expected that subfolder5 also won't sync automatically - Selective Sync is ENABLED. You need to click on subfolder5 and select to download it.
  15. Helen
    indeed. Thank you for pointing this out. will be fixed.
  16. Helen
    then please contact support, send the screenshot of "my devices" and debug logs from both peers. Thanks
  17. Helen
    indeed, it's unlikely that DHT will be brought back. Use proxy, VPN or predefined hosts as a workaround.
  18. Helen
    what you mean with "turn few sub folders off "? if you selected a subfolderA to be synced, new files inside it will be synced automatically. But how you expect it to have effect on other subfolders outside that subfolderA? it won't. Is it your post?
  19. Helen
    that's right - you select a subfolder to sync, new files inside it will be synced automatically. unfortunately, i know nothing about your setup to be able to comment on this.
  20. Helen
    there's no limit to number or size of files. If files don't sync, see here first of all: https://help.resilio.com/hc/en-us/articles/205450355-My-files-don-t-sync
  21. Helen
    why it can't? any details - how it's mounted, how you try to access it from Sync, what exactly the problem you see? that info would be of some help. Thanks.
  22. Helen
    what exactly url you use to open Webui? from where you open it - remote computer or local machine at localhost:8888? recheck that the process is still running. recheck the port with 'sudo netstat -ano | grep 8888', see in /home/schwim/.config/resilio-sync/config.json that it indeed listens to port 8888
  23. Helen
    these look like temp copy of the currently opened file. At least excel does create these. The files are either still opened or their temp copy was not removed when closed.
  24. Helen
    1) Disable Selective Sync , tap on "i" icon beside share name 2) how is folder shared? what access both peers have? is Selective Sync ON on Mac? If Mac as RW access to the share, and it's connected to iPad, deletion will propagate there.
  25. Helen
    I'm not sure, I don't have exact date of release, sorry. Since it'll contains some big fixes and changes, it takes that long. Hope to have it out soon.