Helen

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Everything posted by Helen

  1. Helen
    you scan the QR code from desktop - you link phone TO desktop. Desktop takes over the phone and propagate its folders (and possibly other linked devices) to the phone. The phone just joins the desktop. If you want to link desktop TO the phone, you need to take the key from the phone: My devices -> link (at the upper right) -> three_dots_menu (at the upper right) -> show key. Copy and send it to desktop, paste to Sync there. desktop will link TO the phone. The phone will send all its folders (and possibly other linked devices) to the desktop.
  2. Helen
    @ivarson, before updating, did you have big total amounts of upload/download bits? like, 10-15 Tb or around this? If yes, then fix for this case is in 2.5.10. If not, please send the debug log to support. Thanks.
  3. Helen
    that's the contradiction. You need to link A to B, and then C to B, so that C joins A+B pair. If you link A to B and then B to C, B will unlink from A and link to C just as you instruct.
  4. Helen
    well, if those old versions do work for you, you can keep using these. But if anything breaks, support won't be debugging it and will suggest update in first place.
  5. Helen
    If tips from Help Center didn't help, better contact support with logs from both peers. (it's one of the tips from help center as well)
  6. Helen
    Quit Sync, go to storage folder, delete all .db files and all peers. It's not a designed way though, so better not use that frequently. But seems easier that reconnecting 20 folders. And yes, Sync will still need to reindex all the files build new database and merge folder trees.
  7. Helen
    Have you also checked this thread? well, actually it does. You can see two files sync.dat and sync.dat.old. The latter is the 'last saved version of the identity'. If both are corrupt and nonreadable, you're prompted for new identity. So you might want to backup these two somewhere I guess you're talking about sync-v2.X.X-######.backup folder? It's created after each update, just in case, but Sync does not look into it.
  8. Helen
    take notice of who you link to who, it matters here. I suppose that first you link your phone to some some deviceA, and then re-link it to deviceB instead of linking deviceB to mobile+deviceA pair. see here for details (1) appends cause, i guess, selected linked move is Synced on desktops, or your have Simple mode on the phone. Folders will be connected to the given default dir, where there's already a folder with same name. see here for details. Folder can have more peers that devices in "My devices" list. It's totally OK, depending on whether you link devices or just share the folder.
  9. Helen
    the fix will be included into the upcoming major update. Sorry for the inconveniences.
  10. Helen
    Dear community, Sync 2.5.10 is now available. You can get it via direct links below or from official download page. Build is not yet available via auto-update. Direct Download Links: Installer for Windows: x86 installer x64 installer Package for OS X: OS X package Gzip archive for Linux: arm armhf i386 x64 glibc23_i386 glibc23_x64 Gzip archive for FreeBSD: i386 x64 Android 2.5.9. A list of what's new, improved, changed, and fixed in this version is available in the change log. OS X icon fix is not included here!
  11. Helen
    to sum up: 1) some two files or more don't sync to the RO NAS 2) RO NAS shows "indexing" all the time. - in share prefs on RO NAS enable "Overwrite any changed file" if it's not already enabled. - the constant indexing you see might be periodic rescan. It starts every 10 minutes. Will take long with that many files you have. what are the symptoms of that loop?
  12. Helen
    unfortunately, no. there's no such option. To save to save space, you friend might want to use Selective Sync and download only the necessary files. Your friend will need Pro license for that feature. Or you can make use of "Share files" option and only send wanted files to your friend. In this case you'll need Pro license. In Free version you can copy the files, destined for your friend, to a separate directory and share it, so that they don't have to sync all other files.
  13. Helen
    Dear Alexander, Sorry to create the image of krivorukih pogromistov. Can you please contact support with full logs? Your case needs individual investigation. Thank you. Please note, that 'identity lost' does not cause deletion of files from drive, if that's what you mean with "16 TB in 12 shares - lost". "identity lost" only causes shares removed from Sync, not files removed from drive.
  14. Helen
    disable it, quit Sync through "Exit" option, don't force kill it.
  15. Helen
    Sync is opposed to cloud storages and is not in any way integrated with these. You may share the local files through links though, right click on the file -> Share with Resilio Sync.
  16. Helen
    Please see here https://help.resilio.com/hc/en-us/articles/204762319-How-can-I-improve-data-transfer-sync-speed- https://help.resilio.com/hc/en-us/articles/205450195-Download-upload-speed-is-very-slow if nothing helps, contact support with debug logs from all pees affected and hardware info from the NAS, especially CPU and RAM % when you see the slow speed
  17. Helen
    Unfortunately, not much can be done by Resilio's team to fix this new feature of Windows. Looks like only some apps get affected, not all. Please see here, for example, http://www.winhelponline.com/blog/stop-auto-reopen-programs-restart-windows-10/ Thank you.
  18. Helen
    1) Archive folder - how many files there? 2) that queue is the number of files that sync want to upload at this given moment. It does not indicate the total number of files indexed.
  19. Helen
    1) no, you can give the link to as many peers as you want. But same as with shared folders, only 100 peers can sync at a given moment. 101st will have to wait till anyone from frist 100 will go offline. 2) yes, provided they can connect to each other 3) No, unless they've received "share file" link, then see q2).
  20. Helen
    We've added fixes to this part of code so that it won't happen anymore. Sorry that you've encountered it, accept our sincere apologies, and thank you for bringing team's attention to this.
  21. Helen
    Published. @YoBi, no need to update for you.
  22. Helen
    You don't mean that you uninstall the user's app while being logged in as admin, do you? I don't think it's possible. You uninstalled it when logged in as user, right?
  23. Helen
    No. You either disable it for all or keep it for all.
  24. Helen
    Have you already seen suggestions form the Help center? https://help.resilio.com/hc/en-us/articles/204762319-How-can-I-improve-data-transfer-sync-speed- https://help.resilio.com/hc/en-us/articles/205450195-Download-upload-speed-is-very-slow This behavior may indicate that the receiving side is not fast enough to process all the files that arrive, thus it suspends the transfer. Better send the debug logs from both peers to support.
  25. Helen
    looks like it may happen if one of the registry keys gets either deleted or becomes in any other way unavailable: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\Resilio Sync , param InstallLocation We'll add some extra checks to avoid cases like this.