RomanZ

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Everything posted by RomanZ

  1. RomanZ
    @hanly2 Does your PC display your phone in the "Devices" tab? If no - it looks to be a connectivity issue and I'd like to ask more about how your PC and phone are connected (over internet? LAN?) If yes - I'd like to ask you collecting debug logs for both phone and PC (it is necessary to make sure that issue gets into a log and both logs are collected more or less simultaneously to make sure they hold intersecting period of time).
  2. RomanZ
    @teh_bowwer We need a crash report generated by your Macbook. Please send it to syncapp@bittorrent.com Thanks!
  3. RomanZ
    @d9nut Thanks for the crash reports. We'll check what is happening there and will fix it.
  4. RomanZ
    @resurrectedstar Thanks for the logs. We'll check how it can be fixed.
  5. RomanZ
    @horvatha Sounds strange. It doesn't look to be Sync issue - it managed to write the file to disk and that's it, its job is done. OSX does well with handling international characters, so it also should not be an issue. Is there a file or filename which always behaves in this way (so we can try it in our lab)?
  6. RomanZ
    @Native Advertisement I don't see any traces of Dropbox folder being synced in the log. I can only guess that: 1. This event happened before Sync picked up updated .SyncIgnore (it might take up to folder_rescan_interval to apply new ignore list) 2. This event happened longer than log rotation (~20 megs) allows. Also, you say that you sync the data to your iOS device. Please make sure that it has enough free space to get all the data. It might be a reason why Pictures aren't get synced. Are you using auto-sync or selective sync on your iOS device?
  7. RomanZ
    @Native Advertisement I see. Did you add the home folder using "~" macro or with a direct path "/Users/<username>/home"..? If you were using direct path - I suggest collecting debug logs and sending them to syncapp@bittorrent.com so we can try to find out what is happening. Please add issue description and link to this topic. Thanks!
  8. RomanZ
    @Native Advertisement Are your Dropbox and Library folders in the root of the sync folder? Putting filters like /Dropbox Dropbox/* tells sync to force these filters to the root folder of sync directory only, all the subfolders deeper than root won't be affected.
  9. RomanZ
    Hey @b0rman, Thanks a ton for such a constructive feedback! I'll deliver it to devs and we'll see what can be changed.
  10. RomanZ
    @ckp, I suspect that issue covers somewhere in SMB share implementation. SMB (although it has been reverse-engineered) is MS closed protocol and it slightly changes between Windows versions. Bittorrent Sync is doing a lot of things in the directory it syncs: reads / writes data, enumerates folders, set file properties and mtime - and it looks like something of that was restrticted when it was running under XP. I suggest turning on debug log, reproducing the issue then sending feedback from application UI (it will propose to send debug log as well), also note this topic in the message body for ease of issue identification. This will give us a chance to see what has happened on your XP.
  11. RomanZ
    @prodo123 There is no limitation in Sync for the length of files - unless the operating system or file system is limiting it. Can you get the debug logs from both Macs so I can take a peek why your files are not syncing? The name of some particular file which does not want to sync would also be good.
  12. RomanZ
    @b0rman Only by using old version - which is not recommended. Could you please elaborate what is missing in the new UI by your opinion so we can improve it?
  13. RomanZ
    @JAnguita No, it is not fixed yet. We are working on it, the fix is likely to be ready in next major release. @JimKnopf Thanks for the feedback, I'll check where the info on indexing can be found now.
  14. RomanZ
    @prodo123 iTunes contains some files that it keeps open constantly (in our tests that were iTunes Library Genius.itdb, .iTunes Preferences.plist). I suspect that some other files might be locked in your case as well. I suggest ignoring iTunes service files from Sync by using .SyncIgnore file and checking it that helps.
  15. RomanZ
    @colinabroad I see your ticket in our ticketing system. Let's continue solving your issue over there.
  16. RomanZ
    @visnumber, @bherila Unfortunately issue is no longer reproduced in my lab. I'll need your help to track it down. Could you please collect debug logs from 2 computers which are affected (issue must reproduce before you collect logs) and provide me both logs and name of folder that you've get renamed? Thanks!
  17. RomanZ
    @sandymac No. There is no way to generate one-time secret via API.
  18. RomanZ
    @BrianGilbert Please grant me access to the share, if it is possible. Please send the secret to the syncapp@bittorrent.com mail address, refer to your post on the forum in message body. Thanks!
  19. RomanZ
    @JimmyTheSaint, @merlinuwe, @sandymac, @nils Thanks a lot for the feedback regarding new UI. I'm checking what can be adjusted in new versions. @sandymac As I mentioned in other topic - I'm checking why the GUID issue hasn't been fixed and when we can fix it. Thanks for the info. @BrianGilbert Thanks for the crash report. We'll check why your Sync is crashing.
  20. RomanZ
    @sandymac Thanks a lot for bringing this one to my attention. I'll see what can be done with this issue.
  21. RomanZ
    @Healyh Thanks for sending debugs. Our support will do their best to assist you.
  22. RomanZ
    @feanorknd In Mac and Windows we do subscribe for notifications of folder changes for the folder you added to Bittorrent Sync and automatically get notifications for whole subtree - so our code has to explicitly drop ones that are ignored in SyncIgnore. In Linux it is different - we do subscribe for notifications separately for each folder and each subfolder - and do not subscribe to folders that are in SyncIgnore. So, for Linux Sync should not get any notifications if daemon does something in the ignored folder. Indexing thread in Sync also ignores and does not index ignored folders. Do you experience CPU load only when this daemon scanning something in sync folders?
  23. RomanZ
    @mcmillab First step - check if the peers display each other in the "Devices" tab. If they do not - it looks like some connectivity issue. If they do - I suggest checking: - permissions of the folders you've added - ability to connect the tracker server (outgoing to port 3000 over TCP and UDP) - ability to connect to each other (custom port, configured on every machine). I suggest contacting support team via application feedback form if checking the above does not help.
  24. RomanZ
    @nivis Sorry for delay, it takes a while to analyze the log. We'll come up to you when we finish.
  25. RomanZ
    @randdd Can you send me a debug log from both your peers? Just send them to syncapp@bittorrent.com