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Everything posted by Helen
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are you sire you stop the process and not just close UI?
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Sync crashes when encrypted folders are enabled
Helen replied to Rickard's topic in Sync Troubleshooting
all peers? Crash on encrypted folders was fixed in 2.5.10. If all have 2.5.12 and still Sync crashes, send crash dumps and debug logs to support. -
Syncing from One Drobo to another. Help?
Helen replied to Crick's topic in Sync for NAS (Network Attached Storage)
button "stop" in drobo dashboard -
Simple Questions about Predefined Hosts & VPN's
Helen replied to FlatEarthisNotImpossible's topic in Sync General Discussion
These questions were also answered in your support tickets.- 4 replies
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- vpn
- predefined host
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(and 2 more)
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You can close Sync before rebooting the PC or use any of the workarounds suggested in the Internet: https://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_perf-insiderplat_pc/programs-autostart-after-boot-in-windows-10-fall/09dd8d3e-7b36-45d1-9181-6587dd5d53ab?auth=1 https://superuser.com/questions/1261910/after-windows-10-fall-creators-update-recent-used-app-will-launch-on-startup
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Sync crashes when encrypted folders are enabled
Helen replied to Rickard's topic in Sync Troubleshooting
Sync version? -
change log?
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Sync also keeps archive. Plus, there's no need to re-sync anything - you can just reconnect the already synced folders. To investigate "identity lost" issue, please DO contact support! Thank you!!
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then they'll try to connect through relay server. If relay is also not available, then they won't connect.
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the listening port will be different for each Sync instance, so may be yours is 25588. For outgoing TCP connections a random port is picked though.
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Am I able to use Resilio Sync home in a business setting?
Helen replied to charger1369's topic in Sync General Discussion
If you're syncing your personal or family data with non-commercial purposes, you can use Sync Home. As soon as it's all business and work, EULA requires Sync Business. -
Check here: https://www.windows10forums.com/threads/system-volume-information-fileprotector-folder.12378/
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- 3 replies
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- indexing
- raspberrypi
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(and 1 more)
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Resilio Sync - Deleted Millions of Files (doing First Sync)
Helen replied to Lloyd Summers's topic in Sync Troubleshooting
better contact support and give them the logs with this case recorded there - right after reproduction. Mention the files affected and take the logs from at least two peers - the one where files are moved to Archive and the one that is mentioned in history as "Peer_name removed files" -
Mac can't click menu bar while indexing or syncing
Helen replied to malhal's topic in Sync Troubleshooting
cannot reproduce it on our Macs - all menus in menubars are working all right. Check that Sync is in focus - switch to some other app and them back to Sync. -
A couple of questions about sync operation
Helen replied to GrahamN's topic in Sync General Discussion
within one share you may have peers connected directly, and some - through relay. doesn't option "use relay" in share prefs work?? Check the guide for Sync here: https://help.resilio.com/hc/en-us ! -
Resilio Sync - Deleted Millions of Files (doing First Sync)
Helen replied to Lloyd Summers's topic in Sync Troubleshooting
Sync uses GMT unix timestamps, these are calculated with peer's local time and timezone settings. So regardless of time zones your peers are in, timestamps are still unified. To ensure that time is calculated all right, peers shall have correct time settings. Otherwise, Sync will give the error: https://help.resilio.com/hc/en-us/articles/204753599--Excessive-time-difference-error -
Here's instruction: https://help.getsync.com/hc/en-us/articles/206664730-Collecting-debug-logs- support will need logs from PC as well. Don't forget to indicate for which files the problem is true, so that support check these in the logs. Thank you. And a few screenshots from the phone would be also of use.
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fixed the link. needed to have changed 2.5.11 to 2.5.12
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Might be same as here, cannot tell for sure not seeing any logs from your Sync. forum.resilio.com/topic/42604-solved-sync-high-cpu-large-logs-constant-indexing
- 3 replies
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- indexing
- raspberrypi
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Download and manually install 2.5.12 from the site.
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Update the keys: DEB: wget -qO - https://linux-packages.resilio.com/resilio-sync/key.asc | sudo apt-key add - RPM rpm --import https://linux-packages.resilio.com/resilio-sync/key.asc